Field Service Engineer

Select how often (in days) to receive an alert:

Published on: Sep 16, 2024

Country: United States

Location: Washington

Job Category: After Market Service

Employment type: Regular Full Time

Job Scope

The Field Service Engineer provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support.

Key Duties and Responsibilities

• Provide service and support to internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance.
• Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
• Maintain customer, applications, and sales communications.
• Assist with instrument installations.
• Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
• Read and understand the GOP procedures required for GMP compliance.
• Perform other assignments as required for effective support of field systems and activities at customer sites(s).
• Complete field service reports according to process.
• Follow DiaSorin's established compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA.
• Management and maintenance of assigned company assets (i.e. parts inventory, tools, communication, computing devices, vehicles).
• Perform work in a safe manner consistent with Diasorin’s health, safety and environmental policies.
• Participate in Diasorin’s safety training programs and demonstrate competency in the use of Material Safety Data Sheets and Chemical Labeling.
• Participate in training processes that are designed to develop a highly skilled workforce capable of delivering results consistent with corporate goals and objectives.
• Complete all prerequisite activity on time.
• Successfully pass annual corporate assessments.
• Respond positively to work instructions by applying acquired subject matter promptly.
• Other duties and responsibilities as assigned.

Education, Experience, and Qualifications

• AA Degree in Laboratory Technician, Electronics, Engineering Technician or equivalent.
• Minimum 2 Years as a Biomedical Equipment, Electronics or Field Service Technician, or equivalent combination of education, training, and experience.
• Ability to do preventative maintenance and troubleshooting with reference to manufacturer’s manual and with minimal support.
• Basic knowledge and understanding of electronics and medical terminology.
• Self-Starter that requires minimal supervision on specific field tasks.
• Excellent verbal, interpersonal and written skills.
• Quality and detail oriented.
• Skill in using MS Word and Excel; familiarity with Google Suite.

What We Offer

Receive a competitive wages and benefits package as you grow your career at Diasorin. Join our team and discover how your work can impact the lives of people all over the world.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities.