Customer Service Representative Mechanical Industry

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

** Who We Are **

Southern Pride Service is a reputable, family-owned residential HVAC (Heating, Ventilation, and Air Conditioning) company committed to providing exceptional services to homeowners in Southern Maryland. With 30 years of industry experience, we have built a strong reputation for our quality workmanship, reliability, and outstanding customer service. We prioritize the comfort and satisfaction of our clients, and we are dedicated to delivering top-notch HVAC solutions.

** Why We Need You **

Because we offer top of the line products and services, we need top of the line Customer Service Representatives with experience in the mechanical industry, who genuinely care about the customer and look at this opportunity as not just a job but a career.

** The Big Task **

As a Customer Service Representative at Southern Pride, you will play a crucial role in ensuring excellent customer experiences and maintaining our stellar reputation. You will be responsible for providing friendly and efficient customer service, addressing inquiries, scheduling appointments, and coordinating with our HVAC technicians to deliver prompt and reliable solutions to our valued clients.

** Key Sub Tasks **

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• You will have the opportunity to master our refined call script, allowing you to effortlessly convey professionalism and authenticity during every interaction with our esteemed customers.
• Schedule service appointments and dispatch technicians efficiently.
• Maintain customer records, update databases, and document relevant information.
• Follow up with customers to ensure satisfaction and address any concerns.
• Collaborate with the service team to ensure effective communication and timely resolution of customer issues.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide administrative support to the office team as needed.

Desired Skills and Experience

• Previous experience in customer service or a similar role is preferred.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and ability to handle customer complaints with empathy.

• Proficiency in using computer systems, including customer relationship management (CRM) software and Microsoft Office.

• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

• Detail-oriented with excellent organizational skills.

• Positive attitude and willingness to learn and adapt.

• Familiarity with residential HVAC systems and terminology is desirable but not required.

What We Offer

• Competitive salary based on experience.
• Comprehensive health, dental, and vision insurance plans for you and your family.
• Retirement savings plan (401k) with company match.
• We pay 100% life insurance, short-term and long-term disability
• Paid vacation and holidays.
• Opportunities for growth and professional development.
• Supportive and friendly work environment in a family-owned company.
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Southern Pride Service

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Southern Pride Service by visiting

Equal Opportunity Employer