Site Reliability Engineer

Location: Westlake, TX or Merrimack, NH

Skills:

• Datadog
• Kubernetes
• AWS (EKS) and Azure (AKS) would prefer AWS
• On-call experience running incidents
• Development background: Ansible, Python, node, Javascript, Jenkins, groovy

The Expertise and Skills we’re Looking For

• Bachelor’s degree or higher in a technology related field (e.g. Engineering, Computer Science, etc.) required
• 5-8+ years of hands-on experience deploying and/or supporting highly distributed multi-tiered systems at scale
• Hands-on experience with Public Cloud environments, preferably AWS and Azure. Certifications a plus
• Hands-on experience with container orchestration, preferably with Kubernetes
• Working experience on batch processing using tools like Control M, Informatica etc.
• Ability to solve application issues on Unix/Linux with J2EE, WebSphere, Tomcat and SQL
• Exposure to basic OS level scripting languages such as Korn/Bash/Jscript
• Familiarity with ITIL processes like Incident management, Change/Problem management
• Balancing delivery with ad hoc workloads and re-evaluating priorities
• Solid understanding of Cloud Computing and DevOps concepts including CI/CD pipelines
• Hands on experience with one or more observability tools (Prometheus, Grafana, ELK/OpenSearch, OpenTelemetry, Datadog, etc.)
• Use Datadog, Catchpoint, Splunk & Grafana for Application Observability and monitoring of app & infrastructure
• Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale
• Proven experience in maintaining scalability and resiliency of complex environment.
• Proven experience in implementing advanced observability practices and techniques at scale.
• Provide enterprise Cloud and Platform Engineering support for production environments and ability to participate in on-call rotation to provide solutions.
• Experience in Cloud development (AWS and Azure) and migration skills; Experience with building and operating highly resilient platforms in public cloud environments
• Ability to triage, complete root cause analysis, and be decisive under pressure
• Experience managing and interpreting large datasets using query languages and visualization tools
• Proficient communication skills with an ability to reach both technical and non-technical audience
• Ability to learn new software, method and practices and bringing them to our developers
• Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships
• Proven experience performing chaos testing to build confidence in the system's capability to withstand turbulent conditions in production
• Strong understanding in API testing tools (SoapUI, Postman)
• Understanding of Agile Methodology
• Experience managing systems using infrastructure as code tools (IAM, ARM, Terraform, Chef)
• Handle a huge fleet of on-prem servers (including security & patching oversight)
• Handle hundreds of SSL certificates for all applications in scope
• Use Ansible & Python for automating day-to-day activities, Web development with Django, JavaScript
• Collaboration and Relationships - Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationship