Sr. Java Developer

Job Description

The Contact Center Senior Software Engineer analyzes requirements and designs, develops, tests, deploys and maintains application systems in response to enterprise needs of moderate to high complexity in the fast-paced contact center environment.

Qualifications

Required:

1. 4+ years of professional experience in a related field with increasing responsibility
2. Effective oral and written communication skills
3. Great attitude
4. Experience in designing contact center development solutions, including integrating with ICM, telephony components, and with back-end business applications
5. Experience with Cisco CVP or similar IVR call flow development
6. Knowledge of Speech Recognition technology, preferably Nuance
7. Experience with telephony integration development
8. Analyze requirements and design solutions for projects of high complexity and risk
9. Review, evaluate, organize and document detailed requirements of the various stakeholders
10. Prepare technical design options; consult with hardware and software technicians on options and strategies
11. Develop, document and present design solutions and alternatives
12. Prepare estimates of cost, effort and duration for development tasks and activities
13. Design/develop solutions according to business and technical requirements
14. Identify and validate software and infrastructure components required to implement technical solutions
15. Identify and validate solution objects, functions, interfaces, dependencies, and integration points
16. Prepare design documentation and participate in design reviews
17. Translate designs into specifications for required infrastructure and application software components
18. Code and unit test solutions
19. Participate in quality assurance and testing to achieve quality objectives
20. Review established quality requirements and measurement metrics
21. Perform quality assurance and testing activities according to planned schedules
22. Apply selected testing tools and techniques
23. Adhere to Assurant change management requirements for application and system implementations
24. Analyze conditions and identify strategies that minimize implementation risk and/or improve system reliability and performance
25. Maintain knowledge of overall environments, utilities and procedures
26. Participate in on-call rotations
27. Provide timely, concise communication of incident status to appropriate personnel
28. Evaluate conditions and suggest possible strategies to minimize risk(s) of incident recurrence
29. Resolve development and support issues of high complexity or risk
30. Maintain and enhance knowledge of the business operations and strategic imperatives of Assurant
31. Periodically review business goals and operational and strategic objectives
32. Apply knowledge of the key components and relationships of Assurant products, distribution channels, and customer base
33. Foster and sustain open communication with business application users and stakeholders
34. Adhere to the Assurant Core Principles; pursue achievement of excellence in Core Competencies
35. Know the critical success factors supporting the Assurant Core Purpose, Mission, Goals and Strategy

Additional Information

Kindly contact me soon so we can discuss this great opportunity for you.

Daryl Justine Espiritu | Recruiter | Futurewave Systems, Inc.