About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for the world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
Position Summary:
The AV Engineer will serve as a dedicated primary technical liaison between Poly and a key global account. The AV Engineer will be based at the customer campus for support of video operations during business hours and/or after hours for critical situations or maintenance activities (though this rare).
Job Description:
- Develop and implement a process for testing and validating video conference room setup.
- Resolve issues found during validation. Work with vendors for issues that must be resolved by 3rd party vendors.
- Develop and document support processes for video conference rooms.
- Provide customer onsite and phone-based support for Incident Management.
- Process RMA part replacements and perform repair activities on Poly systems located at the customer site.
Qualifications:
- 5+ years of Video Conferencing background including experience with current Poly products and 3rd party video conferencing devices.
- Experience writing processes and procedures and training personnel.
- Experience with Teams video (in conference room solutions, not desktop video).
Salary Range: The salary for this position is between $83000 – $93000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements: (medical insurance) (dental insurance) (vision insurance) (401(k) retirement plan) (long-term disability insurance) (short-term disability insurance) (5 personal day(s) accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State) (10-15 day(s) of paid vacation time) (6 paid holiday(s) and 1 floating holiday per calendar year) (Ascendion Learning Management System)