DescriptionThis position can be based out of at any of the USNS buildings.At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, driven, and diverse leaders. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon is seeking leaders to work with the Central Operations Process Engineering (PE) team. The PE team is a globally diverse group of operational leaders driving process stabilization, standardization and continuous improvement for the Global Customer Fulfillment (GCF) Network. This team is essential to establish and execute benchmark operating standards, accelerate implementation of technology advancements and to strengthen process knowledge for the operational leaders across the FC network. As we continue to rapidly grow our FC footprint and infuse the organization with new talent, we need to ensure the operations teams are equipped with the needed process knowledge, established standards and benchmark practices for great process control. The team will utilize tools to understand process control and establish process understanding with the outcome of minimizing variation between shifts, buildings and regions, by driving standard operating procedures to deliver strong performance. The team will also work closely with ACES leadership to define, teach, and translate standard work across the GCF Network.Key job responsibilitiesAs a Process Engineer, you will have the opportunity to join a diverse team of leaders with the objectives to pursue variation reduction, optimize standard work to reduce cost, and build mechanisms to drive compliance toward the standards. You will be responsible for the prioritization of efforts within the buildings, region, and super region to reduce variation from the standards and ultimately improve process control and performance. This role requires the ability to insist on the highest standards for process execution, interpret data, and lead through influence to deliver meaningful results translating to tangible productivity and efficiency gains across the super region. Some of the position’s key responsibilities include: · Evaluate performance objectives and metrics across the super region to proactively identify process improvement opportunities and largest gaps to benchmark performance supporting prioritization efforts for improvement opportunities · Audit, teach, and drive execution to the benchmark standards while acting as a catalyst for continuous improvement and process execution in the super region · Develop and implement detailed standard operating procedures to support daily operations within established process control limits for each fulfillment process · Partner with operational leaders within the FCs to execute implementation of established standard work and process improvements driving stabilization and standardization across the super region · Play a critical role in training operational leaders in the FCs as it relates to knowledge gaps within the super region to support reduction of variation in process standards · Partner with ACES for reviewing critical inputs, new training, best practice sharing, and documentation to drive benchmark performance · Execute, measure and support communication of variation reduction impacts in partnership with the site leaders responsible for day to day operations · Work with cross-functional teams such as Engineering, AFT, Learning and Talent Development and ACES to deliver and deploy network wide initiatives · Ability to travel up to 25% of the time to FCs across the designated super region. There may be travel outside the established super region for specialized trainings or continuous improvement efforts.If you have concerns related to the increased travel time, please speak to your leader or manager; we are happy to discuss. As we begin a new year, we are confident that this structure will continue to drive our “customer obsession” in supporting our leaders and buildings.Basic Qualifications3+ years of employee and performance management experienceBachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experienceWork a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPreferred Qualifications1+ years of performance metrics, process improvement or lean techniques experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
