Senior Information Technology Specialist (Telecom Engineer)

Senior Information Technology Specialist (Telecom Engineer)

This is a full-time position with the Office of Information Technology at the Supreme Court of the United States in Washington, D.C. Closing Date: Friday, 10/25/2024, 11:59 PM EDT. Previous applicants will not be considered or need not apply. Please note that this vacancy has a limit of 200 applicants. The job opportunity announcement will automatically close if that limit is reached prior to the closing date.

This is a full-time onsite position located in Washington, DC with a partial telework option after a probation period and at the discretion of the hiring manager. The Office of Information Technology (OIT) provides the development, operation, maintenance, and support of Information Systems for the Supreme Court of the United States. OIT staff operate and administer distributed network architectures that support a fully virtualized environment of end user workstations and servers, geographically diverse data centers, website administration using a virtual machine infrastructure linked with a Content Delivery Network (CDN) solution, Video/Voice over IP (VTC/VoIP) solutions, and several complex Local Area Networks (LAN) which connect these resources.

The incumbent is responsible for the design, implementation, and day-to-day operation and optimization of the Court's Telecom Infrastructure (TI) both at the Court and various geographically diverse remote sites. The TI includes Session Border Controller (SBC), VoIP Call Manager, VTC/VoIP Endpoints, Analog VoIP gateways, on-premise call center application, VTC, copper and fiber cable plant, routers, switches, PRI, and SIP circuits.

The incumbent will perform technical analysis and administration of the TI including: design and implementation, auditing, best practice security hardening, patching, periodic maintenance, "break-fix" actions, troubleshooting, configuring, testing, cable installation, fault isolation, preventative maintenance, hardware/software/firmware upgrade installation, problem solving, equipment inventory, and all other aspects of technical support. The incumbent is expected to quickly react to and resolve problems that may impact critical functions of the Court. They will periodically audit TI against security hardening best practices and remediate all findings.

• $117,962 - $153,354/year

• Meet Experience Requirements (see Qualifications)
• Employment is subject to successful completion of a security background check.
• If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See:

Minimum of five years Telecom Infrastructure (TI) experience in the following categories:

Performing analysis and fault isolation functions, with hands-on working-level knowledge of Session Border Controllers (SBC), VoIP Call Manager solutions, Expressway Edge/Core, routers (CUBE), analog gateways, Webex, VTC, and switches.

Advanced working knowledge of TCP/IP, Ethernet, VLANs, VoIP, VTC, Voice security, SSL certificate infrastructure, syslog, RTMT, PRI lines, SIP trunks, Audio codecs, network diagram applications, Webex, and Cisco Jabber with VDI redirection.

Candidate must be able to demonstrate recent experience performing hardware set-up and installation as well as documenting installation and configuration changes.

Prepare detailed project plans, evaluate and implement technology enhancements, and diagnose technical faults in a complex Telecom Infrastructure (TI).

Expert level experience with voice VPN services, Telecom, and VoIP/VTC technology is required.

Highly Desirable Skills: Working knowledge of Network Infrastructure. The NI includes the following: copper and fiber cable plant, routers, switches, access points, wireless controllers, firewalls, hardware load balancers, circuits, Network Management Systems (NMS), and CDN.

Highly Desirable Certifications: CCNA (Cisco Certified Network Associate), CCNP Collaboration (350-801CLCOR), CCNP Collaboration Concentration exam(s) (300-810 CLICA, 300-815 CLACCM, 300-820 CLCEI, 300-825 CLCNF, 300-835 CLAUTO), SCP (Solarwinds Certified Professional).

Strong interpersonal communication skills, ability to communicate and understand technical information, comprehend technical instructions, evaluate problems, and assist users; ability to remain calm and professional in high stress environments when confronted with challenging situations, short timeframes, or other pressing and urgent requests.

A degree in Information Technology or Computer Science is preferred. An additional four years of relevant work experience may be substituted for a related degree.

Working for the Supreme Court of the United States offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. Additional benefits include flexible spending accounts, long-term care insurance, and the SmartBenefits transit subsidy.

The following documents are required:

• A cover letter
• A resume

You must upload the cover letter and resume. These two documents are required and must be received by the closing date, 10/25/2024, in order to be considered. Please submit only these documents unless you have prior federal and/or military experience. In that case, your most recent SF-50, Statement of Service, and/or DD-214 will also be required.

• To begin, click Apply Online to create a USAJobs account or log in to your existing account. Follow the prompts to select your USAJobs resume and/or other supporting documents and complete the occupational questionnaire.
• Click the Submit My Answers button to submit your application package.
• It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date.
• To verify your application is complete, log into your USAJobs account, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
• To return to an incomplete application, log into your USAJobs account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJobs account or your application will be incomplete.

Review our benefits