VDI System Engineer

Pay Rate: $60.00/hr to $80.00/hr

Location: Atlanta, GA (Hybrid - 3 days onsite)

Daily Responsibilities:

• Architect, build, maintain, and support virtual desktop delivery platforms based on technical requirements provided by application, systems and business stakeholders.
• Responsible for administering scalable virtual desktop infrastructure in both a private and public cloud environment.
• Manage and maintain Horizon View desktop pools, application pools, and user entitlements
• Handles Tier 3 (complex) issues providing advanced support and triage of end-to-end virtualized environments; Works with the vendor as needed.
• Provision and configure Horizon, Unified Access Gateway (UAG), connection Servers, and end-user VDI desktop images.
• Assist with critical patching and vulnerability remediations.
• Create and maintain documentation. Maintain knowledge of industry best practices and latest technology trends.
• Responsible for basic management of server hardware and storage solutions that power the VDI footprint.
• Participates in all application integration design sessions.

Operations

• Troubleshoots issues with desktop images an associated systems for rapid response to the business units; accepts ownership of system issues and seeks timely resolution.
• Collaborates with developers and other stakeholders to ensure software is performing correctly and efficiently utilizing best practices.
• Ensure the highest levels of up-time and respond to system alerts quickly ensuring that all aspects of the virtual desktop infrastructure is at production levels.
• Must be willing to accommodate weekend, shift, or on-call schedules when necessary.
• Implement and use monitoring tools, patch management tools, and application management tools.

Analytics

• Develop comprehensive performance analysis of business processes and review ways of improvement.
• Actively participate in stakeholder meetings with the goal of understanding all major projects and initiatives planned.
• Develop disaster recovery or business continuity plans.

Degree or certifications required:

• Bachelor’s degree or equivalent experience is required

Years experience:

• Candidate must possess 3-5 years of experience in either a Systems Administration and/or End-User Computing role

Required background/ Skillsets:

• Experience in planning, installation, configuration, and troubleshooting of Horizon View, Connection Servers, and Unified access gateways.
• Strong knowledge of Windows 10/11 Desktop operating systems
• Experience with Linux desktop operating systems.
• Ability to analyze, optimize and troubleshoot system performance issues in a desktop environment
• Experience with Active Directory