Technical Support Engineer New Santa Clara, CA

Join Sustainable Talent as a Technical Support Engineer supporting Nvidia and their Engineering team. This is a W-2 full-time contract based in Santa Clara, CA. We offer competitive pay $75-87/hourly based on factors like experience, education, location, etc. and provide full benefits, PTO, and amazing company culture!

What you'll be doing:

• Work with software developers, program managers, and customers to investigate reported issues, assist in root cause determination, and verify reported defects are fixed.
• Replicate Customer / End user reported issues.
• Candidate will be working on the latest NVIDIA products and technologies and provide software technical support to our customers and partners.
• Focus will be to analyze and reproduce issues reported by OEMs customers and partners.
• Additional responsibilities include testing NVIDIA products on customer specific platforms to ensure compatibility and provide timely communication to cross-functional groups.
• You will help triage, isolate, and resolve reported problems. Develop and implement software tools that improve productivity.

What we need to see:

• Bachelor or Masters degree in Computer Science, Electronics, Software Engineering, or equivalent experience.
• 5+ years’ experience with 2+ years customer support or software-hardware testing experience required.
• Experience troubleshooting and resolving hardware or software issues a must.
• Deep understanding of the Windows OS.
• Deep knowledge of PC architecture, supercomputers, and computer clusters.
• Must have extensive experience building, configuring, and troubleshooting PCs or laptop systems.
• Experience with debugging tools, memory dump analysis, and remote debug.
• Strong analytical & problem-solving skills, excellent interpersonal skills and should be able to handle multiple projects independently.
• Good written and verbal communication skills are essential.
• The candidate should be willing to work flexible hours.

Ways to stand out from the crowd:

• Familiarity working with NVIDIA GPU hardware a strong plus as well as prior experience in PC Game Testing will be an added advantage.
• Scripting experience in Python / PowerShell.

Sustainable Talent is a M/F+, disabled, and veteran equal employment opportunity and affirmative action employer.

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