Senior Support Engineering

Basis: Permanent - Full-time

Area of Interest: Embedded Engineering

Location: Atlanta, Georgia

Who we are

Geotab is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Support Engineering candidate who will support all of Geotab’s products and services, including but not limited to the MyGeotab software application, Geotab Drive and the Geotab GO devices, IOX, and other accompanying hardware. If you love technology and are keen to join an industry leader — we would love to hear from you!

What you'll do:

• Provide prompt and accurate feedback to resellers.
• Support resellers and internal resources via phone, ticketing system, email and in person for all Geotab and integrated products.
• Gather relevant information by evaluating and analyzing the symptoms to resolve technical hardware and software issues involving connectivity, installation and software inquiries.
• Effectively manage issue queue:
• Ask targeted questions to quickly understand the root of the problem.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Leverage knowledge learned from support issues and work with fellow subject matter experts to improve the reliability and operability of the Geotab products.
• New product development testing as required.
• Provide on-site support where applicable.
• Complete ongoing training/research to stay current on new and existing Geotab products, accessories offering.
• Support Geotab global strategic initiatives.
• Participate in a 24x7 on-call rotating schedule (if applicable).

What you'll bring to the role:

• 2+ years minimum of experience in an Engineering Support role.
• 3+ years of experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.
• Strong aptitude for understanding and breaking down complex technical problems.
• Proven knowledge and expertise in one or more areas of the Geotab product suite.
• High accuracy and meticulous attention to detail.
• Entrepreneurial mindset and comfortable in a flat organization.
• A strong team-player with the ability to engage with all levels of the organization.
• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
• Knowledge of SQL, Python, Powershell, Javascript, C#, Excel.
• Understanding of customer service principles and practices.
• Able to work well under pressure and respond to fast changing priorities and deadlines.
• Highly organized and able to manage multiple tasks and projects simultaneously.
• Excellent verbal and written communication skills.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Why job seekers choose Geotab:

• Flex working arrangements
• Home office reimbursement program
• Baby bonus & parental leave top up program
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Competitive medical and dental benefits
• Retirement savings program

The above are offered to full-time permanent employees only.

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services.