we would to have the option to take on a high end programmer but the intent is to bring on (2) entry level positions to support our Field Service and Preventive Maintenance teams.
Mission Statement:
Responsiveness, communication and continuous follow-up are key components of providing excellent customer service to our customers.
As a member of the Robotics Service Team, the Robotics Field Service Engineer position has a high impact on corporate revenues and on effectively servicing customers. This person is a primary interface between the customer and the Robotic Service Organization and plays a significant role in determining the Company's image as viewed by the customer. The field organization is greatly dependent on this person's efficient follow-through and communications.
Main Accountabilities:
1. An On call position to perform emergency repairs of Robotic system equipment in the field
2. Provide system integration support of robots to designated build shops as well as the end users
3. Perform robot program changes such as logic, software and path alterations through either off-line or on-line methodology
4. Have mechanical aptitude for performing any mechanical component repair or replacement
5. Provide robot specific or systems training in an informal environment to customers as required
6. Have knowledge of PLC communications and other robotic peripheral equipment
7. Ability to communicate with customers (external and internal) in high pressure situations and maintain strong customer relationships
8. Ability to be proactive to support customer needs
9. Strong initiative in finding work activities during slow periods
10. Capable of traveling on short notice and handle rigors of air travel
11. Submit Sales leads for additional Robotic and system opportunities
12. Communicate work location and status daily
Challenges:
Applicant will need to interface with Lead Center, Channel Partners and End Customers
Demanding Customers
Meeting internal / external Customers Needs & expectations in Timely manner
Knowledge, Skills, Experience:
Minimum Associates Degree in a technical discipline,
Alternatively, possess a special combination of education & Experience and / or demonstrated accomplishments
Good electronic and Mechanical Experience (2-5+ years Experience)
Troubleshooting through deductive reasoning
Related applications experience preferred: Spot welding, Arc welding, paint & Sealant applications, etc. (2-5+ years Experience)
Have mechanical aptitude for performing any mechanical component repair or replacement
Have knowledge of PLC communications and other robotic peripheral equipment
Strong desire to travel
Knowledge of MS Word, Excel, PowerPoint
Excellent Verbal communication Skills
Ability to communicate with customers (External & internal) in high pressure situations and maintain strong customer relationships
Excellent organization Skills - Detail Oriented
Customer Service Background Highly Desirable
Ability to work with little or no supervision
Analyze issues and use of sound judgment
Manage execution