Company:
ThreePDS Inc.
Location: Rensselaer
Closing Date: 25/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Computer Field Technician Opportunity - NY
NON-DRIVING
12 Month Contract - Possiblity for Temp-to-Perm
Top Must Have Skills:
Job Details:
About the Role:
NON-DRIVING
12 Month Contract - Possiblity for Temp-to-Perm
Top Must Have Skills:
- Client Service Support
- Knowledge of ticket system and SLA's
- Basic computer knowledge
- Computer break-fix experience preferred but willing to train for the right candidate
- New grads welcome to apply
Job Details:
- Work Address: Rensselaer, NY 12144
- Driving: No
- Duration: 12+ months
- Contract to Hire: Possible - based upon performance
About the Role:
- The main duties of this position will include Break fix experience and customer service skills.
- 1-2 years of technical experience is Preferred. Manager will consider entry level/recent grads as long as they have a good work ethic and are trainable
- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
- Provides support for software, hardware and networking support for desktops, laptops, and servers.
- Provides maintenance and support on legacy products.
- Supports Core, server products.
- Performs disk replacement on enterprise storage products.
- Installs and maintains PCs and associated software, networks, servers, and peripherals.
- Supports network products from operational and maintenance perspectives.
- Performs installs, moves, adds and changes as required.
- Tests and certifies PCs, networks, servers, and client approved applications.
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor, and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
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ThreePDS Inc.
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