IEM (Industrial Electric Mfg.), the titan of custom electrical distribution and power quality equipment in North America, stands as the pinnacle of innovation and service excellence. With a global reach, IEM crafts bespoke solutions to power the dynamic needs of thriving industries worldwide. Join us in this thrilling journey with a company that is not just growing but thriving, boasting a booking backlog that stretches over three years.
PURPOSE OF POSITION:
The top priorities of this position to be the primary point of contact for the Customer and Commercial Teams about quality-related issues. Collect root cause analysis data and provide corrective feedback due to quality issues. Please note that this position will be 100% in office, no remote work
Duties & Responsibilities
- Build strong, working relationships with customer and in-house commercial teams to ensure complete and transparent communication and support
- Coordinate activities to evaluate and resolve sometimes technically challenging engineering and quality-related problems encountered in the customer's facility
- Determine and collect relevant data for product and installation improvements to understand any problems and decide when to appropriately escalate issues
- Investigate reports of defective, damaged or malfunctioning parts, assemblies, equipment or systems to determine nature and scope of problem that the customer is experiencing
- Initiate containment of stock at all locations and prevent further nonconforming production
- Investigate the fault and extent of potential recall
- Examine defective part for conformance to engineering design drawings or specifications
- Identify anomalies on engineering drawings back to the design function
- Maintain records to oversee recording of information by others to ensure engineering drawings and documents are current and that engineering related production problems and resolutions are documented
- Feedback to company what the issues are
- Evaluate findings to formulate corrective action plan and coordinate implementation
- Control clean cut-offs throughout and ensure containment is managed while on-going corrective actions are implemented
- Organize any re-work of finished goods that may be necessary
- Report into the customer what the root causes were to quality issues, the containment measures and corrective actions taken to ensure resolution
- Review engineering specifications, orders and related information to maintain current knowledge of manufacturing methods, procedures and activities
- Assist with training of quality awareness
- Monitor and report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system
- Assist with new product introduction, representing the customer and support and manage pre-production trial runs and first off sample approvals
- Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), Kaizen
- Participate in the development and refinement of Design and Process FMEA's (Failure Mode and Effects Analysis) and represent the customer's views
- Manage and coordinate customer PPM, DO, DPU, cost recovery and supplier warranty indicators
- Keep up with current and developing manufacturing and engineering trends that concern the customer's product
- Undertake special projects as required
- Contribute to continuous improvement activities
- Quality control of work by appropriate reviews
- Support and lead process improvement activities
- Write reports and present progress at project meetings and to clients
- Plan projects or subtasks so they may be tracked and presented
- Undertake continuous training and development
- Perform root cause analysis and resolve problems
- Provide advice and guidance to management teams as required
- Provide support to all internal departments to maintain and improve product quality
- Communicate efficiently throughout the shop floor and with IEM and customer's management
- Liaise and communicate with other departments, customers, and other service providers
- Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements
- Attend various meetings and action/communicate instructions
- Develop quality relationships with the customer
- Relevant Business/Commercial or Manufacturing/Engineering degree preferred
- Minimum of 5 years of experience in Quality Assurance
- Demonstrated experience of 3 to 5 years+ in engaging with customers and suppliers
- Previous experience in a manufacturing environment
- Ability to work independently with minimal supervision
- Proficient in 8D, CARs, and quality systems
- Knowledgeable in Lean Manufacturing, APQP, PPAP, FMEA
- Familiarity with ISO9001
- Understanding of engineering drawings and manufacturing processes
- Adaptability to diverse and dynamic environments
- Strong planning and prioritization skills
- Effective communication, negotiation, and presentation abilities
- Proficient problem-solving skills
- Understanding of Health and Safety practices
- Team player with analytical skills
- Awareness of cost and financial impacts
- Commercial and financial awareness is advantageous
- Understanding of customer expectations and impact of quality failure/cost
- Attention to detail, great attendance and professionalism
- Vision: Long periods of close work on computer screen.
- Mental Demands: Interpret, analyze, research, and handle multiple tasks simultaneously.
- Environment: Climate controlled office space.
- Travel: 30% International travel required