Support Engineer (Remote - Texas)

Job Title: Support Engineer (Remote - Texas)

Location: Remote (Based in Texas)
Salary: $65,000 - $95,000

About Us
We're a rapidly growing tech company that's dedicated to delivering exceptional products and support. As part of our Texas-based, fully remote team, you'll be crucial in helping clients troubleshoot, resolve, and avoid future technical issues.

Role Overview
We are seeking a talented Support Engineer who is passionate about problem-solving. You'll provide front-line technical support, ensuring that users of our software receive timely and efficient assistance.

Key Responsibilities

• Diagnose and resolve technical issues related to our software platforms.
• Work closely with the development team to report and resolve bugs.
• Provide excellent customer service, ensuring users are fully satisfied with solutions.
• Create and update technical documentation.

Requirements

• 2+ years of experience in technical support.
• Strong analytical and troubleshooting skills.
• Knowledge of SQL databases and basic networking concepts.
• Familiarity with Linux and cloud platforms (AWS, GCP) is a plus.

What We Offer

• Remote work flexibility based in Texas.
• Competitive salary of $65,000 - $95,000.
• Comprehensive health benefits, 401(k), and PTO.

How to Apply
If you're passionate about technology and solving customer issues, we want to hear from you! Submit your application today.