Job Overview:
We are seeking a seasoned Engineering Director to join our leadership team. This role is essential to our managed IT services growth and success, bridging the gap between technical excellence and customer satisfaction.
The ideal candidate will enjoy engaging with customers to understand their IT environments, business goals and challenges, as well as providing strategic guidance on their technology stacks. This guidance will align with industry best practices and future trends. The Engineering Director will also coach and develop engineering management talent, and foster a collaborative and loyal engineering culture.
This position reports directly to the President & CEO.
Customer Engagement and Strategic Guidance (50%):
- Engage with customers to understand their IT environments, business goals and challenges.
- Provide strategic guidance and recommendations on technology stacks, ensuring alignment with industry best practices and future trends.
- Build and maintain strong relationships with customers, acting as a trusted technology advisor.
- Partner with customer success to conduct recurring technology business reviews and update customer IT strategic roadmaps.
- Team Leadership and Development (25%):
- Manage and mentor the Engineering Manager, fostering a collaborative and high-performance culture.
- Oversee the engineering team, ensuring the delivery of high-quality services and solutions.
- Ensure the development and implementation of training and development plans for the engineering team, as well as other technical teams throughout the organization including service desk and field services.
Process and Infrastructure Improvement (25%):
- Identify and implement process improvements to enhance operational efficiency and service delivery.
- Oversee datacenter and cloud infrastructure, ensuring optimal performance, scalability, and security.
- Collaborate with internal teams to develop and refine IT service management practices.
- Stay abreast of industry trends and advancements, integrating new technologies and methodologies as appropriate.
- Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 10 years of experience in IT management, with at least 5 years in a leadership role.
- Proven experience in customer engagement and providing strategic IT guidance.
- Strong technical background with hands-on experience in datacenter and cloud environments.
- Excellent leadership and team management skills, with a track record of developing high-performing teams.
- Exceptional communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
- Strong analytical and problem-solving abilities, with a focus on continuous improvement.
Preferred Qualifications:
- Masters degree
- Managed Service Provider experience
- Estimated Usage of Time
- 50% - Customer Engagement and Strategic Guidance (~20 hours/week)
- 25% - Team Leadership and Development (~10 hours/week)
- 25% - Process and Infrastructure Improvement (~10 hours/week)