Senior QA engineer

Join a highly collaborative, motivated, and diverse team dedicated to delivering delightful modern user experiences for all our advanced technology ecosystem. We are seeking a thoughtful, committed, and always curious Sr Software Quality Assurance Analyst who will participate in test planning to plan and execute manual/functional tests and also determine which test cases to automate and which ones to execute for each project/release. They will manage, day to day, the automation repository and the CI environment ensuring the test scripts run without error in the target environment with support and direction from QA Management.

RESPONSIBILITIES

• Planning and execution of manual functional tests in Salesforce – Servicing Cloud.
• Development and maintenance of automation framework(s) to support testing.
• Development of Test Plans.
• Participate in-Sprint automation of test cases.
• For each release, determine automation candidates based on developed selection criteria.
• Conversion of requirements, user stories, design documents, and/or existing manual test cases into a set of automated scripts, ensuring compliance with development methodology and framework.
• Development and maintenance of Sanity, Smoke, System, E2E and Regression Test types.
• Routine maintenance of existing test scripts (i.e. anticipate changes and update scripts accordingly).
• Regular collection of metrics to understand and track the time and cost savings.
• Daily progress reports and escalate any testing or automation issues.

QUALIFICATIONS

• 5+ years of leading manual and automation test programs for large complex enterprise applications.
• 3+ years' hands-on experience in the design, development, implementation, and execution of automated test scripts.
• Expertise in Internet technologies, tools, and Internet environments.
• Experience in project management tools including Azure DevOps or Jira.
• A Bachelor's degree (BS/BA) in Computer Science, MIS or related technical discipline (or a combination of education and experience).
• Must be able to plan, organize and direct automation activities to achieve maximum operational efficiency in meeting department and company goals and objectives.
• Experienced in developing test strategies and planning approaches for manual and automated testing.
• Ability to map requirements to test cases.
• Skilled at examination and analysis of typical business workflow scenarios.
• Ability to analyze complex applications and develop test cases.
• Ability to create and execute automated test scripts and report on test execution status.
• Ability to read use cases and evaluate business and technical requirements.
• Strong project management skills and/or substantial exposure to project-based work structures.
• Detail-oriented, deliverable focused.
• Possesses an active, 'hands-on' style.
• Experienced in writing software defect reports.
• The ability to communicate on a technical as well as a non-technical level.
• The ability to understand applications from a technical and business perspective.
• Ability to make sound decisions based on business, technology, and QA guidelines.

Preferred Experience and Capability

• Experience/knowledge of the Salesforce sales cloud, service cloud is a must. Experience in Marketing cloud and Financial servicing cloud is preferred.
• Strong knowledge of system testing best practices and methodologies.
• Experience building an automation program is preferred.
• Experience with working on applications built in a Service Oriented Architecture (SOA).
• Understanding of SQL DB and ability to run SQL queries.
• Experience with CI/CD technologies, such as JIRA, Confluence, Crucible, BitBucket (or other Git server), and Jenkins.