Desktop Engineer

Hello,
Please let me know if you are interested.
Position - Desktop Engineer
Location - Cleveland OH (Onsite)
Job Type - || Fulltime Position ||
Job-Description:

• Communication to a personal computing Device (e.g., iPhone, iPad, pager) enabled to receive real-time dispatch notices from the Service Desk.
• Monitoring of a Service Desk Ticket queue for dispatched Tickets, checking the queue at least every ten (10) minutes.
• Acknowledging the receipt of the dispatch Ticket to the Service Desk within ten (10) minutes after reviewing the dispatch Ticket queue.
• Reviewing the troubleshooting information embedded in the dispatched Ticket for familiarization with the end-user issue and to arrive at the end-user's location with the most appropriate tools and End-User CI replacement parts.
• Notifying the Service Desk through an established process of the anticipated time of arrival at the end-user's location.
• Perform remote diagnostics with the end-user.
• Provide all necessary labour to repair or Restore End User CI to Normal Operations.
• Provide all necessary Support for the Maintenance and repair of local Backup and Restore capabilities for End-User Cis.
• Perform BIOS update, if required and approved by Client.
• Conduct asset validation, including end-user profile updates, End-User CI Asset Tag check, model and serial number check, Location etc.
• Provide onsite Support for Conference End-User CIs that reside in conference rooms at Service Locations during team meetings and major events such as conferences and leadership meetings, including:
• Connectivity to Local Area Networks (including wireless access points).
• Connectivity to projectors and Support of projector functionality (including bulb replacements when necessary).
• Assistance with obtaining sufficient power strips.
• Configuration of audio-visual Systems; and
• Resolution of all Incidents related to the performance of End-User CIs residing in conference rooms.