IT Support Engineer – Workforce Technology

Job Title: IT Support Engineer
Job ID: 70043
Location: Washington, District of Columbia

Overview:
Our SaaS client is seeking an IT Help Desk individual comfortable with virtual desktop infrastructure support. This is an initial 6-month contract with a global leader.

What you must have:

• Must live in the U.S. and be a U.S Citizen.
• 3+ years experience with Mac and PC technical support.
• 3+ years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems.
• 2+ years supporting VDI solutions (VMware, AWS).
• Experience with Zoom and Zoom Room support.
• Flexible for early morning coverage and some late evening support.
• Experience with high priority escalations and high-pressure situations.
• Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
• Excellent communication skills and customer service attitude.
• Self-starter with initiative and a high ‘figure it out’ factor.
• Proven desire to take ownership of tasks and projects and follow through to completion.
• Willingness and ability to work onsite from the Washington, DC office in a hybrid manner 2-3 days/week.