DXP Development Developer (Senior)

DXP Development Developer (Senior)

Location: Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune)

The Technical Consultant – Adobe Campaign is a technical role that requires providing consulting advice and support to clients for implementing the Adobe Campaign solution and any technical advisory required afterwards. This is a client-facing role and requires the consultant to liaise with the client, understand their technical and business requirements, and then implement the Adobe Campaign solution in a manner that provides the most value to the client. The consultant’s main objective is to drive successful delivery and maintain a high level of customer satisfaction.

Responsibilities

1. Lead consultative engagements with clients, exploring their technical and business challenges, including delivering workshops, presenting solution overviews, and providing benefits analysis of software features and developments.
2. Provide consulting services to aid the implementation, adoption, operation, and expansion of Adobe Campaign at client organizations.
3. Provide implementation consultancy, customer assistance, and post-implementation support to Adobe Campaign clients in their deployment and use of the Adobe Campaign solution, specifically:
1. Work with clients to assess requirements.
2. Configure & design Adobe Campaign to meet customer business needs, understanding their database architecture and setting up ETL and data-flows.
3. Configure the Adobe Campaign solution to customer requirements, including campaign setups and building web pages using scripting.
4. Develop customer-specific solutions where necessary and document them.
5. Proactive problem diagnosis, troubleshooting, and resolution.
4. Create implementation plans for new and existing clients.
5. Create accurate estimates and quotations for Adobe Campaign consulting services.
6. Create and maintain relevant documentation, including requirements, functional, and technical specs that define and support the solution.
7. Ownership of the technology solution from estimation and design through to delivery, acceptance, and operation.
8. Knowledge transfer/training to customers on the solution implemented.
9. Product upgrades and configuration activities.
10. Reporting on project delivery to project management and managing smaller projects without dedicated project managers.
11. Build great working relationships with the onshore consulting team, learning and adopting best practices from global teams.
12. Work closely with the Quality Assurance team to ensure professional delivery of technical implementations.

Required Skills:

1. 2+ years of SQL development experience, including ETL implementations.
2. 5+ years of enterprise software implementation/development experience.
3. 5+ years implementing Adobe Campaign for clients, including:
1. Setting up a fresh instance of Adobe Campaign for at least 4 clients.
2. Setting up ETL workflows with initial data loads and corresponding schemas and forms.
3. Hosting deskside coaching sessions with clients demonstrating built functionality and enabling clients to use it.
4. Creating complex scheduled multi-touch campaigns.
5. Creating complex deliveries with more than 5 personalization fields.
4. Good communication skills for effective customer interactions, communications, and documentation.
5. Able to work independently with minimal supervision.
6. Ability to work under pressure, think quickly, and deliver to tight deadlines.
7. Ability to work under flexible timings, typically an 8-hour day between 0800 IST to 1200 EST depending on client location.
8. Good presentation and customer-facing skills.
9. Ability to manage multiple clients simultaneously and set/manage expectations with clients individually.

Nice to Have:

1. Expertise and experience with other Adobe Experience Cloud applications.
2. Expertise and experience integrating Adobe Experience Cloud applications.
3. Expertise and experience in SQL (Oracle / SQL Server / PostgreSQL).
4. Experience with XML and DOM-related technologies.
5. Familiarity with dynamic web development, personalization, web analytics, and website optimization.
6. Knowledge of DOM manipulation and page load events.
7. Previous experience in iOS/android development.

EXPERIENCE

• 6-8 Years

SKILLS

• Primary Skill: DXP Dev
• Additional Skill(s): AEM Architecture, AEM Development, Sitecore Development, Customer Journey Mapping, Adobe Campaign

ABOUT THE COMPANY

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in various industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft Gold Partner and Azure Expert Managed Services Provider.

Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in multiple locations.