Field Engineer 4 - MA

WANTED - Field Technicians with Break/Fix Experience!
JOB DETAILS
Fed Ex Part Pick-up Address : Wilmington, MA 01887
Average Weekly Mileage: 250-350 per week (Possbility of being more or less miles depending on workload)
NOTE: Candidate(s) are NOT paid to drive to and from work/FedEx Pick-up Address. All mileage during the day to work locations are reimbursed per the standard mileage.
Job Description:

• As a Field Engineer 4, you will work in a highly directed environment.
• Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
• You will also perform other non-troubleshooting duties.
• Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.

Responsibilities:

• PLS Support for calls such as Dell ClientTransformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
• Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
• May perform routine installs, moves, adds and changes as part of a directed team, including:
• Complex desktop and laptop break fix work
• Whole unit replacement
• Simple desktop printer fixes
• Load software with a script

General Job Information:

• Candidate will be taking PC hardware break fix calls at various locations.
• Must have reliable transportation.
• Must be able to pass drug and background screening.
• Must be able to complete required product training.

Required Skills:

• DELL Desktop PC including break/fix
• Computer Install/Support
• A+ Certification (Preferred, not required)

Screening Requirements:

• Must be able to pass drug and background screening
• Any required certifications specific to this role