SALESFORCE.COM INC Senior Director Software Engineering DALLAS, Texas Apply Now
Salesforce Inc. seeks a Senior Director Software Engineering in Dallas, TX:
Job Duties:
- Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming.
- Manage a team of engineers to achieve objectives including the attainment of targets for resolution time and service levels.
- Find, hire, and retain the best technical talent.
- Be accountable for the success of direct reports, providing coaching, mentorship, and support to help them develop professionally as well as achieve their delivery goals.
- Build relationships with teams across the organization, including software engineering, SRE, infrastructure, and Customer Support.
- Serve as an ambassador for Customer Trust and drive accountability through influence.
- Manage highly visible, critical technical escalations and ensure prompt and complete resolution.
- Lead cross-functional efforts to solve for the root cause of technical issues.
- Inspire trust and confidence in Salesforce when communicating with customers.
- Guide the team in continuously improving as it grows, from maintaining a high bar for hiring, to restructuring as needed, to building and maintaining relationships with other teams across the company.
- Drive cross-departmental strategic initiatives identified in partnership with various stakeholders such as Technical Support, Software Engineering, and Infrastructure.
- Ensure clear organizational priorities which are aligned with departmental and company goals.
- Influence the Product and Engineering teams to continuously improve supportability and usability of Mulesoft product and platform.
- Build tools and frameworks to speed up issue resolution and improve MTTR metrics.
Telecommuting is an option.
Minimum Requirements:
Masters degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field OR Bachelors degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and five (5) years of experience in the job offered or in any occupation in a related field.
A related technical degree required (Computer Science, Engineering (any field)).
Special Skill Requirements:
- Java
- Apache Kafka and Spark
- SQL on Hadoop
- Distributed Software Systems and Data platforms
- AWS, Azure, and GCP
- Linux platform Redhat
- Automation
- Hotfix patches
- Build and manage global teams with the offshore delivery model knowledge
- Customer escalation management
Any suitable combination of education, training and/or experience is acceptable.
Telecommuting is an option.
Submit a resume to Job # *21-6615/ JR267178 via the Salesforce Careers webpage: rb.gy/avqrw or by email at: Salesforce is an Equal Opportunity and Affirmative Action Employer.
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