Sr. Systems Engineer

Req#: 644734 Sr. Systems Engineer
Hybrid/Remote
Monday-Friday 8:30-5
Johns Hopkins @ Mt. Washington Campus
IT Department
5801 Smith Ave., Davis Bldg., Suite 3110
Baltimore, MD 21209
General Position Summary: The Sr. Systems Engineer provides technical leadership, project management, and task execution for administration, programming, maintenance, performance, implementation, security and support of various departmental and enterprise wide multiple platforms, including the installation and testing of new software, operating systems, related utilities/services, and hardware products as well as the integration of new products and /or software release upgrades into the current environment. Conducts systems performance evaluations, monitoring, patch management and security evaluations. Analyzes user needs in various computer environments (including but not limited to mainframe, Windows, and mid-range) and makes recommendations for products and services that meet those needs. Ensures that all systems environments are maintained in an efficient and cost-effective manner.
Project scope can span an entire department, division, or enterprise-wide level. For enterprise-wide level typical projects impact the broader customer base of Johns Hopkins and its most mission critical systems. This position is a technical leader of a team of Systems Administrators/ Engineers. Projects often require interaction with various departments and teams both within and outside the department.
Job Responsibilities: The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
*AWS and Azure specific experience.
SYSTEMS ANALYSIS/DESIGN (ENVIRONMENT/PLATFORM)

1. Design highly complex business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issues related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues. Assist lower levels to effectively use the system's technical software.
2. Design highly complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.
3. Select infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., opensource or Internet2 initiatives) to provide configurable tools to the customers.
4. Assign and lead technical systems analysis and design tasks for assigned environments and platforms.

INSTALL AND CONFIGURE

1. Install and configure highly complex server hardware and operating systems by following technical documentation to provide a working product. Provide direction to lower levels.
2. Evaluate, implement, and manage appropriate highly complex software and hardware solutions by using best practices for the environment to ensure system integrity. Provide direction to lower levels.
3. Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers. Provide direction to lower levels.
4. Ensure a effective schedule is developed of system backups and archive operations by providing leadership, oversight, and direction to technical team in best practices for the environment to ensure data/media recoverability. Provide direction to lower levels.
5. Lead and provide direction to technical team for all of above tasks by reviewing work and adherence to institutional standards and guidelines in order to deliver projects on time and within budget to the customers

MAINTAIN AND TROUBLESHOOT

1. Provide highly complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment. Provide direction to lower levels.
2. Monitor and tune the system by following documentation and procedures to achieve optimum performance levels. Provide direction to lower levels.
3. Develop highly complex scripts and solutions by using departmental standards to automate systems management. Provide direction to lower levels.
4. Perform highly complex system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment. Provide direction to lower levels.
5. Audit and maintain user access and authorization by following access and authorization documentation to provide for system security.
6. Generate and maintain highly complex periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity in order to deliver a stable environment to the users. Provide direction to lower levels.
7. Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers. Provide direction to lower levels.
8. Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root cause. Provide direction to lower levels.
9. Monitor changes and resolve any incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution. Provide direction to lower levels.
10. Lead and provide direction to technical team for all of the above tasks by reviewing work and adherence to institutional standards and guidelines in order to deliver high quality maintenance and troubleshooting to the customers.

PROJECT COLLABORATION AND LIFECYCLE PARTICIPATION

1. Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution. Provide direction to lower levels.
2. Lead effort to develop RFP's by engaging project team members in the process in order to develop well defined requirements to potential vendors for proposed solutions.
3. Evaluate vendor proposals by reviewing requirements for the product to select the most appropriate vendor. Provide direction to lower levels.
4. Lead vendors, consultants, and inside Enterprise groups in developing applications by meeting with the team on a regular basis to deliver quality products to customers. Provide direction to lower levels.
5. Lead scheduled project team meetings by attending all meeting to provide input to the project team.
6. Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end user reference. Provide direction to lower levels.
7. Lead technical team in test planning, test scenario construction, and test sessions appropriate to the changes being implemented by following testing guidelines to ensure all delivered solutions work as expected and errors are handled in a meaningful way. Provide guidance and direction to lower levels.
8. Review test results and corrections to all changes by following institutional and departmental testing standards to ensure all delivered solutions work as expected and errors are handled in a meaningful way.
9. Participate in Institutional and Departmental committees and initiatives.
10. Lead and provide direction to technical team for all of the above tasks by reviewing work and adherence to institutional standards and guidelines to ensure collaboration and communication with team members and customers.

Competencies :
A. Education:
Bachelor's degree in computer science, information systems, or related field is required. Additional experience may be substituted for education.
B. Knowledge:

• Demonstrated knowledge of technology and complex business/clinical/education process.
• Advanced knowledge of systems and data flow diagrams and other analysis artifacts.
• Advanced understanding of testing and quality assurance processes with entry-level complexity.
• In depth knowledge of Windows and Unix/Linux environments.
• Intermediate knowledge in the assigned IT environments.

C. Skills:

• Advanced proficiency in Microsoft Office applications - Word, Excel, Teams, Outlook, etc.
• Strong understanding of how to create technical documentation.
• Strong critical thinking and analytical reasoning skills.
• Demonstrated ability to execute assigned tasks within established deadlines.
• Demonstrated ability to work collaboratively in a team environment.
• Ability to communicate effectively with both technical and non-technical people
• Strong written and oral communication skills with the ability to build strong relationships
• Strong positive, customer service skills.

E. Work Experience:

• Five-year related experience assisting with leading administration, programming, maintenance, performance, implementation, security and support of various departmental and enterprise wide multiple platforms; designs highly complex business, clinical, education, or infrastructure solutions

Dimensions:
A.
B. Authority/Decision Making Level:

• Develop solutions based on extensive technical knowledge, skills and experience;
• Influence clients towards innovative/integrated solutions.

C. Supervisory Responsibility:
May mentor junior team members
Problem Solving:

• Solves highly complex software and hardware problems by using best practices for the environment to ensure system integrity.
• Completes server level administration problem solving in recoveries by following documented procedures to ensure a stable environment.
• Monitor changes and resolve problems requiring mid-level technical expertise by responding as they occur, reviewing all processing and output of the newly implemented solution, and proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.

Information Management:
Demonstrates advanced knowledge of relevant computer systems, applications and interfaces.
Working Conditions:
Works in a normal office/home environment where there are limited physical discomforts due to temperature, noise, dust etc. Work may also be completed from remote home environment. Work requires attention to detail and requires mental/visual acuity. Travel is required to JHM entities to attend meetings and conferences related to the individuals' accountability.