UCCE Engineer

Job description:

• In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).
• Good understanding of Cisco UCCE Architecture, deployment models and components.
• Hands on experience in Cisco UCCE Call flow scripts.
• Good knowledge and hands on experience in Cisco CVP Scripting.
• Good hands-on experience in CVP Micro app and knowledge in VXML application.
• Good hands-on experience in VXML Gateway configuration and troubleshooting.
• Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
• Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IM&P, CUC)
• Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP
• Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution.
• Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
• Excellent written and verbal communication, interpersonal and presentation skills.
• Proven planning, prioritization, and organization skills
• ITIL Foundation level knowledge