Company:
Talent Groups
Location: San Jose
Closing Date: 29/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job description:
- In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).
- Good understanding of Cisco UCCE Architecture, deployment models and components.
- Hands on experience in Cisco UCCE Call flow scripts.
- Good knowledge and hands on experience in Cisco CVP Scripting.
- Good hands-on experience in CVP Micro app and knowledge in VXML application.
- Good hands-on experience in VXML Gateway configuration and troubleshooting.
- Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
- Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IM&P, CUC)
- Good understanding of various APIs, SDKs and protocols used for automation: AXL, REST, SOAP
- Ability to troubleshoot UCCE/CVP solutions covering multiple products and features under and drive incidents towards resolution.
- Able to identify problems, acquire ownership and deliver solutions at a high level of customer satisfaction.
- Excellent written and verbal communication, interpersonal and presentation skills.
- Proven planning, prioritization, and organization skills
- ITIL Foundation level knowledge
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