Director, Software Engineering

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Teladoc Health is the leading telehealth solution company enabling remote physician care anytime, anywhere.

The Director of Software Engineering will be a member of the leadership team representing platform services and enabling the agile development of products.

The Director of Software Engineering will be responsible for sourcing, mentoring, and managing a platform engineering team, as well as nurturing the team's culture to ensure that the team is able to produce its best work. Additionally, this role will partner with product management, clinical, data science, and business stakeholders to understand and help shape product roadmaps, while also working with the platform architects to deliver a scalable and extensible platform and application suite. The Director of Software Engineering will oversee multiple agile teams consisting of full stack and front-end engineers. Our ideal candidate is a passionate, mission-driven, strategic thinker with the technical and operational ability to put ideas into action.

This role is open to remote work within the United States but must be willing and able to work EST hours due to global teams.

Essential Duties And Responsibilities

• Lead, develop and mentor a high functioning, highly productive, agile, inclusive, motivated, and distributed engineering organization of between 10-15 engineers.
• Make and own critical decisions and be proactive in foreseeing and resolving issues.
• Drive and communicate technical strategy across all levels.
• Participate in quarterly Program Increment (PI) planning activities, which will have you working with internal and external stakeholders to define and commit to the delivery of initiatives that drive continued business value.
• Deep dive technically where needed while keeping a broad perspective.
• Partner with the product organization to develop milestone-driven roadmaps for new features and new products and service offerings.
• Model a culture of innovation and collaboration while prioritizing business value-based market feedback from our sales, marketing, and clinical organizations.
• Ability to delegate while remaining accountable for outcomes, both short and long term.
• Actively develop current team and recruit diverse high performers that deliver high-quality work and inspire others to the same. Foster a culture of technical excellence and service ownership.
• Monitor and track platform performance to ensure response time and capacity metrics are within desired ranges.

Qualifications

• BS in Business Management, Computer Science, related field, MS or MBA preferred.
• 10+ years of continuously progressive experience leading engineering teams.
• 3+ years of experience in integrating EMR systems such as Allscripts, Altera SCM, EPIC, Athena, and Cerner.
• Proven experience in EHR/EMR data conversion.
• Strong understanding of healthcare data standards, including HL7, FHIR, and HIPAA regulations.
• Strong work knowledge with application, data, and interfaces with EMR.
• Passionate and hands-on Engineering Leadership experience related to healthcare solutions, specifically solutions used in a Clinical setting, B2C technology patterns, products, platforms, and continued technology learning and improvement.
• Bring a collaborative approach to building products with cross-functional peers and dependent product teams, across organizational boundaries.
• Ability to succeed in a fast-paced environment with changing requirements and priorities.
• Strong interpersonal and communications skills (written and verbal), strong documentation skills, ability to communicate technical concepts.
• Self-motivated and ability to manage multiple projects simultaneously.
• Strong sense of collaboration, ownership, urgency, and client commitment.
• Ability to communicate effectively with different levels of management, as well as business and technical employees.
• Experience with software development tools, techniques, and methodologies.
• Experience optimizing and managing a budget and balancing talent versus cost.

The base salary range for this position is $180,000 - $195,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).