Salesforce Consultant / Solutions Engineer
We are a dedicated group of data nerds inspired by the extraordinary things that can happen when people come together as a community.
We partner with organizations that see community building as a core part of their work. Alongside them we build customized (and beautiful) data tools and strategies to make their work easier and more impactful.
Technological change can be nerve-wracking and that’s why we prioritize the people, culture and long-term success of our community builders. We love to dive deep into new technologies and we surface the best to share with our people.
Your role
You will engineer solutions for our clients - both reactively and proactively.
- Build A+ features and fixes in Salesforce for our clients, delivered on time and with long-term viability in mind.
- Craft creative solutions to help clients increase their impact and efficiency.
- Scope new projects and develop requirements to maintain a robust backlog of client Epics and User Stories.
- Respond to client support requests with grace and speed. For some clients on a support retainer contract, you will be their first point of contact when they need something. For others, you'll be tasked specific needs as they arise for other teammates.
- Train client staff on the Salesforce features you build, both in person and virtually.
- Document detailed business, functional, and technical requirements.
- Collaborate with teammates to configure Salesforce to meet (and exceed) client needs.
- Integrate Salesforce with third-party tools, including email marketing tools, online forms, and payment processors.
- Fuel your professional development by constantly learning more about the software we use, the nonprofit field, and yourself on a personal level. We'll make sure you have the resources to advance on all three of those levels.
Your experience
- 3+ years experience with administering Salesforce. This means you have spent significant time in the Setup menu of Salesforce, ideally on a daily basis.
- Being a Certified Admin is a big plus, but if you basically have those skills but just haven’t taken the test, we’d still love to see your application.
- 1+ years experience with nonprofits, either on a professional or volunteer level.
- Ability (and excitement) to travel occasionally to client offices or to meet with your teammates.
- Ability (and excitement) to work out of our office in Denver, OR remotely via frequent video conferencing.
Compensation
Compensation for a Solutions Engineer role at OpenTent begins at $85,000/year. Candidates with at least 3 years of Salesforce consulting experience may also be onboarded as Senior Solutions Engineers, with compensation starting at $100,000/year. Solutions Engineers are eligible for all of the great benefits offered to full-time OpenTent employees, including excellent no-premium healthcare, unlimited PTO, 401k matching after one year of service, team retreats, paid parental leave, continued professional development, and much more.
What we bring
We have generous policies for traveling to see each other and for our twice-a-year Team Advances.
More benefits
- Unlimited PTO
- No-premium health insurance: We offer excellent medical, dental, and vision coverage through Justworks, our HR platform.
- Transparent and competitive compensation
- Paid family leave
- 401k matching
Application process
Timed skills test (to be completed within a 48 hour period and submitted online)
30 minute Zoom interview with OpenTent (Round 1)
30 minute Zoom interview with OpenTent (Round 2)
Further interviews as needed with our founder, Sam, and other OpenTent teammates + reference checks
OpenTent values a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, veteran status, and record of arrest or conviction. OpenTent is an equal opportunity employer.
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