Technical Support Engineer

This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions.
At I-M Technology, we help Connecticut, Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because we're growing, we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters!

• To be clear this is a position in Connecticut and not remote.
• Candidates must live in CT, RI or MA or be willing to relocate to CT or RI.

Our company core values are:

• Do the right things right
• Better every day
• Integrity
• Respect

Here's what we are looking for (skills) -

• Passion for teamwork, continuing education, problem-solving and exceptional customer service
• A computer techie with a great personality and the desire to work hard.
• 5+ Years experience within the MSP industry providing IT support.
• Great people and customer service skills.
• Experience with RMM tools and ticketing (PSA) software.
• Microsoft Certifications preferably MCP in Azure, 365, Server 2016/2019/2022.
• Network and/or security certifications: CCNA, Network+, Security+
• Networking experience with firewalls, wireless and VLANs
• Virtualization experience with HyperV (preferred) or ESXi

Here is what you'll be doing (duties) -

• Handling client support requests, remote or on-site at their offices
• Assisting team members with ticket escalations
• Onboarding new clients and following our best practices.
• Using and improving client documentation.
• Assisting with client projects i.e. server upgrades, wireless deployments etc.

Here is what we provide you with (benefits) -

• Competitive starting salary based on experience
• 401k with company match
• Health insurance with company contribution
• 5 weeks PTO (available after 90 days)
• Birthday off
• Performance bonuses
• Paid training and certification program with financial incentives
• Use of company provided shared vehicles and tools
• Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear
• An upbeat, successful, and motivated team to work with

Please include a cover letter.