IT Field Services Engineer

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
We are currently seeking a IT Field Services Engineer. This position requires an experienced professional with previous experience in this position. As the successful candidate, you will be responsible for ensuring IT projects are planned, budgeted, and executed in a timely manner while developing the project life cycle requirements. Candidates should be excellent engineers and organizers that have demonstrated the ability to learn quickly and work effectively in a fast-paced, rapidly changing environment. Our ideal candidate exhibits a can-do attitude and approaches their work with vigor and determination. Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment.
The Role:

• Build detailed plan requirements, project coordination & scheduling, budget management, and procurement.
• Collaborate with cross functional teams to research new designs and cutting-edge technologies to solve complex business problems.
• Effectively communicate the status of all projects across the department, highlighting issues or conflicts between teams to stakeholders and management.
• Create and publish a weekly summary that outlines the state of projects across the department.
• Providing project management to vendor and partner teams and other cross-functional departments to successfully implement the scope of the project.
• Travel to remote sites to support installations of IT infrastructure during site construction and/or post install upgrades as needed.
• Provide onsite and offsite IT support to Lucid's network of Sales, Service and Deliveries office locations as needed.
• Respond to customer requests and issues in a timely manner with a positive attitude and commitment to customer satisfaction.
• Monitor and address issues with remote systems, networks, telephony, etc.Implement and troubleshoot wired and wireless networks.
• Proactively identify customer, or site issues and address in advance of service disruptions.Identify and recommend process and product improvements.
• Consistently document IT processes and improvements as they're implemented.
• Be available and responsive to customer calls, email, and tickets 24 x 7 x 365.Approximately 50% domestic and international travel required

Qualifications:

• 4+ years of project management experience working on international projects. Experience in building remote Retail, Service, Delivery or Business Office sites as part of an overall larger enterprise organization including network, wireless, AV, build.
• Knowledge of structured cabling and construction design and planning process.
• Experience with procurement, vendor management, and RFP process.
• Experience with the following: Aruba, Meraki, HP, Jira, Confluence, VNC, IR Touchscreens, PowerShell.
• Expert level in the support of Win 10 / Windows Server 2012 and all Apple based products including notebooks, servers, workstations, iPad's, iPhones, etc. This includes the image creation, and support via LAN/WAN.
• Must be able to calmly interact with customers with a "can-do" attitude, and to establish and maintain effective relationships with peers.
• Ability to assess and prioritize issues and effectively communicate corrective plans to stakeholders directly or via presentation.
• Ability to travel quickly and frequently (30-50%) as needed sites located worldwide.

Education:

• BA/BS in Computer Science, Business, or equivalent experience.

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