Senior Backend Engineer - Customer Experience

Qualifications

• Brings extensive experience operating at the senior level or higher as an engineer, with an emphasis in backend development
• Is excited to learn and work with Haskell
• Demonstrates deep, genuine empathy for customers, using this insight during the product development process to achieve a high standard for the products we build

Responsibilities

• As a Senior Backend Engineer on the Customer Experience team, you’ll play a crucial role in enhancing our platform’s efficiency, reducing friction for both our customers and our customer support agents
• You’ll be a key part of a team whose work is massively impactful, working on solutions akin to the trim tab in aviation, ensuring a seamless and intuitive experience for everyone involved
• Collaboratively work with product managers, designers, and other engineers to ideate and build elegant, delightful products for our customers and our support team
• Combine empathy and data analysis to identify and address high-impact challenges faced by customers and to streamline support agent workflows
• Design and develop robust, creative technical solutions to solve a wide range of problems across numerous product verticals
• Build a long-lasting and scalable product that enables Mercury to continuously offer the most magical customer experience in the industry

Benefits

• The total rewards package at Mercury includes base salary, equity (stock options), and benefits
• US employees (any location): $203,100 - 238,900 USD