Gleb Intuit employee
"When I encounter a technical problem, I feel driven to find a solution that is simple, human, and easy to understand."
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Join QuickBooks Digital Experiences team as a Principal Product Designer to build Gen AI-powered customer-facing experiences. As part of our mission to help small and medium business owners get the best from their Intuit products, we are transforming into an AI-powered platform. Anticipating customer needs and delivering help at the right moment and channel is our priority. We have an untapped opportunity to reimagine omni-channel connected experiences by leveraging the power of Gen AI and massive data on small businesses.
As a Principal Design Technologist - Conversational Design, you will play a pivotal role in designing and implementing Gen-AI powered conversational experiences for our customers. We are seeking a high-energy, customer-obsessed, highly-technical individual with prompt engineering and NLU modeling skills. This role will give you the opportunity to collaborate with cross-functional teams of developers, data scientists, product managers, and UX designers.
Qualifications
- Bachelor’s degree (Interaction Design, HCI, Psychology, Computer Science, or related field preferred); Equivalent work experience considered
- Minimum of 5 years of experience in conversation design
- Strong portfolio demonstrating expertise in prompt design and engineering, conversational design, developing virtual assistants, voice assistants, chatbots, or other conversational interfaces
- Knowledge of conversational AI, NLP tuning, language modeling and machine learning frameworks (such as NLUs, RAG databases, TensorFlow, PyTorch, or similar).
- Experience delivering AI or Gen-AI powered conversational experiences in Chatbots, voice assistants etc
- Exceptional communication skills, both written and verbal
- Strong leadership skills, with a proven track record of managing stakeholders, mentoring team members and developing talent
- Experience in conducting user research and usability testing
Responsibilities
- Identify and prioritize opportunities to improve customer experiences in conversational channels like chatbots and voice assistants
- Develop end-to-end designs for conversational experiences, from ideation to prototyping, to implementation
- Build, review and evaluate prompts and AI models to deliver Gen-AI powered conversational experiences
- Mentor team members and coach on Gen AI skills to improve the team's collective expertise
- Serve as an expert in conversational design, applying relevant research, design patterns, and industry best practices to create intuitive and engaging experiences
- Drive multiple projects with adherence to deadlines, quality and business metrics