SCCM/MECM Desktop Engineer II (Hybrid)

Salary Range: $85,000.00 To $104,500.00 Annually

Job Summary:

The SCCM/MECM Desktop Engineer will be responsible for maintaining and managing the SCCM/MECM infrastructure and ensuring the efficient management of endpoints across the organization. The role includes serving as a subject matter expert (SME) for the desktop team, providing guidance, training, and mentorship to junior team members. This position also requires passing a California Law Enforcement Telecommunications (CLETS) background check and authorization to work in the United States.

Responsibilities:

1. Design, implement, and maintain endpoint management solutions using SCCM/MECM and Intune.
2. Create and manage deployment packages, task sequences, and application deployments.
3. Ensure all endpoints comply with security policies and adhere to industry regulations.
4. Implement and manage security baselines and endpoint protection configurations.
5. Develop, implement, and maintain patch management strategies for both operating systems and applications.
6. Monitor, report, and ensure patch compliance across the organization.
7. Investigate and resolve complex endpoint issues in a timely manner.
8. Provide escalated support for advanced troubleshooting and technical problems.
9. Maintain detailed and accurate documentation for all endpoint management processes and configurations.
10. Develop and update knowledge base articles for frequently encountered issues and their resolutions.
11. Identify opportunities to automate endpoint management tasks for improved efficiency.
12. Develop scripts and automation workflows as needed to enhance operational effectiveness.

Required Education and Experience:

• Minimum of 2 years of experience working with SCCM/MECM as a primary job function.

Required Knowledge, Skills, and Abilities:

• Proven experience managing MECM, Autopilot, and Intune in large enterprise environments.
• Strong understanding of Windows operating systems, Active Directory, and Group Policy.
• Experience with endpoint security tools such as Microsoft Defender, and a solid grasp of best security practices.
• Proficiency in scripting and automation (PowerShell, VBScript, etc.).
• Excellent troubleshooting and problem-solving abilities.
• Strong communication and collaboration skills, with experience working in cross-functional teams.
• Microsoft certifications related to MECM and Intune are highly desirable.

Physical Demands:

• Must be able to remain in a stationary position for most of the day.
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine.
• This position needs to occasionally move about inside the office.
• The person in this position frequently communicates via telephone.

Avenu Summary:

With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Avenu offers a competitive benefits and compensation package and is looking for team members who will thrive in our dynamic environment.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.