Company:
RIT Solutions, Inc.
Location: Miami
Closing Date: 08/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Dynamics Sr. Developer- Field Service
Hey Kelsey,
Please review this consultant for below requirement and let me know your feedback,
Further if you have any new requirement, please share it with me.
Experience:
Sr. Developer/Jr. Architect - Dynamics CRM Customer Service/Field Service will be responsible for driving internal growth for our Dynamics CRM practice. You will be a key member of the team and leverage relevant industry experience to drive measurable growth through development and expansion of internal opportunities.
As a Part of a Collaborative and Entrepreneurial Team,
You Will:
Hey Kelsey,
Please review this consultant for below requirement and let me know your feedback,
Further if you have any new requirement, please share it with me.
Experience:
Sr. Developer/Jr. Architect - Dynamics CRM Customer Service/Field Service will be responsible for driving internal growth for our Dynamics CRM practice. You will be a key member of the team and leverage relevant industry experience to drive measurable growth through development and expansion of internal opportunities.
As a Part of a Collaborative and Entrepreneurial Team,
You Will:
- Develop and execute strategies, drive proposal efforts, and provide support
- Provide deep expertise in lead qualification, opportunity assessment, opportunity development, and proposal development
- Act as the primary Dynamics Customer Service Subject Matter Expert on client engagements
- Master of the art of the possible Customer Service/Omnichannel Customer Experience demo
- Shape and lead demonstrations that solve our business problems
- Consult and advise our internal stakeholders on uses of Customer Service/ Field Service technology to solve business problems
- Report directly to Dynamics Enterprise Architect and collaborate on various Dynamics Initiatives.
- Learn our client's business, their organization, systems, challenges, and goals
- Participate in, and lead stakeholder brainstorming, discovery, planning, and design sessions
- Craft the technical vision by mapping requirements to technical capabilities
- Confidently present and articulate the business value of the proposed solution to business managers and executives
- Build prototypes and proofs of concept (POC) to validate technical and solution decisions
- Lead client facing and internal training (technology training and/or application specific training)
- Contribute to continuously improving IP and demoware through creating reusable templates, sharing of knowledge, and building reusable demos
- Be an innovator who can create new solutions using out-of-the-box thinking
- Work directly with marketing on origination initiatives
- Build relationships with third party vendors
- Develop familiarity with ISV solutions for Dynamics 365 Customer Service
- Minimum of 3 years Dynamics 365 modules experience
- Minimum of 2 years Dynamics 365 implementations experience
- Minimum of 2 full lifecycle Dynamics 365 implementations
- Minimum of 2 years of Dynamics 365 development experience including:
- JavaScript
- Plugins
- PCF Controls (React/FluentUI)
- TypeScript
- Field Service /Sales Premium module experience
- Excellent and effective communication skills in all mediums (written, verbal) and to all levels within the organization
- Excellent planning and organization skills
- Strong customer relationship skills
- Ability to establish priorities and work independently and with the other members of the development team
- Proven experience in Microsoft Dynamics 365 CRM/CE/Customer Service/Field Service
- Knowledge of Omnichannel and Power Virtual Agent
- Understanding of PowerApps and Customer Insights is beneficial
- Experience working with or inside the Microsoft ecosystem
- Proven track record operating as a player/coach - accountable for driving specific deals while also being a deal coach and mentor to pursuit team
- Strong track record in complex channel and partner management
- Experience in assessing and managing the opportunity and risk associated with large scale complex services/consulting engagements
- The ability to develop and grow long term, high value internal relationships at the Executive level
- Superior communication and personal leadership skills in a high growth environment
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RIT Solutions, Inc.
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