Senior Service Engineer
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This is a position with grade 13. This position reports to Field Service Manager.
Your role and responsibilities
- Promptly book travel arrangements upon receipt of assignment.
- Wear correct personal protective equipment on jobsite at all times.
- Comply with all ABB and end customer EHS (Environmental, Health and Safety) policies and procedures.
- Escalate any EHS violations immediately to ABB representative at project site.
- Complete all Company required training prior to executing any work.
- Maintain a safe, compliant workplace.
- Ensure all SOW milestones and deliverables are achieved in accordance with time frames and contractual obligations specified in this SOW (Statement of Work (Service Description) and the MSA (Mobile Service Assist).
- Address any issues arising with Supplier's workers performing Services under this SOW in a timely and effective fashion.
- Continuously review processes for productivity improvement and cost savings.
- Install, maintain, repair and commission equipment used in power delivery, support outages, control systems and power quality systems.
- Maintain documentation on assigned tasks and complete reports at the completion of job assignments.
- Develop working relationships with fellow team members and follow directions from Field Engineers, Lead Field Engineers, and Senior Management.
- Cultivate excellent relationships with clients that lead to a strong base of referral business.
- Understand and utilize job-related software.
- Serve as the primary on-site representative to the ABB end customer/user and other ABB field personnel.
- Occasionally have additional team leader administrative responsibilities to coordinate internal field service activities.
- Perform duties as the Project Manager for all assigned ABB product lines and assist the customer with technical understanding of the operation, maintenance, and troubleshooting of multiple types of ABB products.
- Review effectiveness of maintenance actions to identify training needs.
- Assist customer with improving reliability and reducing cost of ownership.
- Provide single point of contact to the customer, customer team, and all other ABB stakeholders.
- Assist the factory with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and sales opportunities for services, and support.
- Assist customer with spare parts ordering, issues resolution, and provisioning.
- Perform collateral duties as assigned to meet business needs as they relate to EHS, Quality, Integrity, etc.
- Perform the following duties in Power Delivery, Drive systems, and Control Systems, etc.
Qualifications for the role
- Bachelor's Degree and 5 years work experience preferred or 9 years work experience.
- Demonstrated proficiency in repair troubleshooting, shop operations, and testing of assigned programs/hardware.
- Project management or supervisory experience.
- Experience with various electrical controls and systems to include: Mid-Voltage Switchgear, Low-Voltage Switchgear, Switchgear, Power Panels & Motor Control Center (MCC), Generators & Transformers Maintenance, Electromechanical Repairs, Relay Testing & installation, Instruments; PLC's & DCS, Wiring Diagrams, Blueprints & Schematics, Test Equipment & Instruments preferred.
- Must be knowledgeable in all areas of the National Electrical Code (NEC), Safety Codes and Regulations and QA (Local & National).
- Special training on Industrial Drives & HMI, Mark V & Mark VI, GE Mark VIE Controls.
- Electrical Licensed preferred (Journeyman license, Master's License, or Qualifier for state).
- Willingness to obtain license, as required.
- Demonstrated ability to lead and influence customers and peers.
- Able to work with all levels of maintenance, engineering, and management.
- Ability to make formal presentations to all audiences.
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Proven analytical and quality improvement ability.
- Ability and willingness to travel 50% of the time.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
More about us
ABB's Distribution Solutions Division provides utility, industrial and commercial customers with safe, smart and sustainable technologies for the distribution of electricity. With ABB AbilityTM enabled digital solutions at its core, our extensive portfolio includes distribution automation products, switching, limiting, measuring and sensing devices, switchgear, modular substation packages, and related services.
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.
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