Field Quality Engineer

Our client in the technology industry is seeking a Field Quality Engineer to join their team. As a Field Quality Engineer, you will be part of the Quality team supporting the Return Merchandise Authorization (RMA) process. The ideal candidate will have strong problem-solving skills, high attention to detail, and experience in a customer-facing role.
Job Title: Field Quality Engineer
Location: Santa Clara - Hybrid
What's the Job?

• Handle and manage RMA requests from customers.
• Work with internal departments and third-party suppliers to ensure RMA procedures are completed on time.
• Support and improve our existing RMA processes to make them more efficient and reduce processing time.
• Prepare reports and analyze data to track the effectiveness of the RMA process.
• Ensure that all corporate and regulatory requirements are met within the RMA process.

What's Needed?

• 5 years experience in a customer-facing role of any kind.
• Basic understanding of RMA processes and product return principles is a must.
• Strong problem-solving skills and ability to work effectively in a multitasking environment, across multiple groups.
• High attention to detail and ability to manage large amounts of data.
• Experience with Windows, Microsoft Office, and web portals (e.g., Salesforce, Jira). Experience with Python is a plus.

What's in it for me?

• Opportunity to work with a leading technology company.
• Quarterly assignment, renewable for up to 1 year.
• Hybrid work model, up to 3 days in the office every week.
• Chance to work with a dynamic team and gain valuable experience in the technology industry.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.