System Engineer II

Company: The University of Texas at Dallas

Location: Dallas

Closing Date: 19/10/2024

Salary: £100 - £125 Per Annum

Hours: Full Time

Type: Permanent

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Job Requirements / Description

This position is responsible for provisioning, deploying, administering, monitoring, maintaining, troubleshooting, upgrading, and patching Linux and Windows resources supporting the operations of NS&M. The engineer will collaborate closely with the HPC Operations team at the University of Texas, Dallas for supporting high performance computer resources. The engineer will demonstrate a customer service mindset and adapt with agility to different work styles. They will interact with employees and stakeholders in a positive, productive, and appropriately stratified manner at various levels. The applicant must be self-motivated to stay abreast of applicable new technologies and technical methodologies to advance their productivity and career path. This engineer will produce effective, timely results both on individual projects and in team projects of all sizes. The engineer will have a good understanding of Linux distros, Windows, Networking, Hardware, and desktop administration. The engineer will have additional responsibility to document processes, procedures, system configurations, services and to place configuration information within our configuration management systems.

Reporting to the Software Systems Specialist IV at the School of Natural Sciences and Mathematics (NS&M) , this is a systems engineer with a background in Linux administration, desktop support, and networking. To collaborate with and support the school’s faculty and students, the engineer must have demonstrated a consultative customer service attitude in prior roles in similar organizations. Primary responsibilities include: managing existing Linux and Windows workstations, setting up new Linux and Windows workstations and high performance computer servers. The engineer ensures systems are secure, available, and reliable. They must have broad industry knowledge of hardware and software services involved in building and operating Linux-based environments.

Minimum Education and Experience

No degree – Six years recent applicable experience
Associate Degree with 4 years applicable experience
Bachelor’s Degree with 2 years applicable experience

Preferred Education and Experience

Master’s degree in Computer Science or equivalent with four years of experience in corresponding support efforts, products and technologies.
Installation, configuration, and management of RHEL, Centos, Rock 8/9.
Troubleshooting methodology and awareness of industry standards.
Experience administering NIS, NFS, DNS, DHCP, LDAP & Samba server.
Demonstrate strong technical documentation and organizational skills.
Experience with automation using Ansible, shell scripting, and other automation tools.
Experience in upgrading on Linux operating systems and hardware maintenance for handling increasing memory, disk space, and replacing failed hardware.
Good understanding of fundamentals of networking and electrical power for workstations management.
Experienced in supporting on-premises storage platforms.
Familiarity with open source and commercial research related software such as Python, R, Matlab, Mathworks, Julia, Ansys, Intel, nVidia cuda and GCC compilers.
Experience with all related dev ops tools such as GitHub, GitLab, Ansible, package management tools for rpm and or deb package building.

Essential Duties and Responsibilities

Expected areas of expertise and duties will include proficiency in the following:
Able to coalesce design specifications independently and collaboratively, manage and develop stable, best practice, environment specific enterprise class solutions. Able to manage and move forward projects.
Respond to user tickets from faculty, staff and students. Level 2 support experience at scale of 1 to 3 with 3 being a senior specialist.
Act as a role model in demonstrating integrity and ethical behavior in working with confidential and university information.
Assist in development and implementation of internal policies, rules, and operation procedures.
Perform annual updates, expert level software coding (prefer Python, Linux Shell, etc.) in at least two or more languages.
Support network technologies (routing, switching, firewalls, etc.)
Independent installation, configuration, updating, networking, performance monitoring and troubleshooting.
Ability to develop, troubleshoot, modify, catalog, document, and update scripts.
Ability to package scientific software into RPMs and integrate with Lmod—so users can `module load `.
Able to compile, test and install many related open-source scientific software packages as requested by research faculty, staff and students.

Physical Demands and Working Conditions

Lifting boxes, computers and working on your knees.

Additional Information

On-call availability for quickly responding to and resolving system emergencies, both during regular and emergency off-hours.
Emergency on-call rotation availability for 24×7×365 coverage.
Hybrid Remote Work Available for Texas Residents with further discussion and agreement.
Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. Lifting and transporting of moderately heavy objects, such as servers, switches, computers, and peripherals.
Visa sponsorship is not available.

What We Can Offer

UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:

Internal Training
BCBS PPO Medical insurance – 100% paid for full-time employees
PPO and DHMO Dental Insurance Plan – PPO plans include ortho benefits for both children & adults
Vision Insurance
Long and short-term disability
Various Retirement Plan Options
Sheltered Annuity Plans and Deferred Compensation Plans
Free Dental/Vision/AD&D – for eligible employees who waive UTD medical & have outside group medical coverage
Paid time off
Paid Holidays
Paid Winter Break

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Special Instructions Summary

All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

Supplemental Questions

Required fields are indicated with an asterisk (*).

What is your experience with process documentation?
- Beginner (0-2 years)
- Intermediate (2-5 years)
- Advanced (5+ years)
What is your experience level working with Linux System Administration?
- 0-2 years
- 2-5 years
- 5+ years
Describe your experience as it relates to your capability in providing written and oral communication to Information Technology resource consumers and stakeholders.
(Open Ended Question)
Describe your experience working with faculty and students in an educational institution. You can include experiences in working with customers as a technical lead delivering software and services.
(Open Ended Question)

Required Documents