Desktop Support Engineer

Experience Level: 2+ years

Note: Only locals in WARSAW, Indiana

We are seeking a skilled and detail-oriented On-Site Level 2 Support Technician/Engineer.

• Education: Bachelor’s degree in information technology, Computer Science, or a related field preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Server, ITIL Foundation) are highly desirable.
• Experience: 3-5 years of experience in IT support, with a focus on Level 2 support in OT environments within pharmaceutical, medical devices, or similarly regulated industries. Experience with GxP, ITIL, and working in a controlled, highly regulated environment is essential.
• Technical Skills:
• Proficiency in Windows operating systems, with experience in environments where systems are connected to laboratory or manufacturing equipment.
• Strong understanding of network principles, including managing systems behind firewalls.
• Experience with ITSM tools, preferably ServiceNow, and following ITIL processes.
• Critical Thinking Skills: Strong critical thinking skills with the ability to analyze complex problems, assess various solutions, and implement the most effective and compliant resolution.The ability to think ahead and anticipate potential issues, ensuring that all actions adhere to established IT hardware and software standards, as well as organizational policies.
• Soft Skills:
• Excellent communication skills, with the ability to articulate complex technical issues to both technical and non-technical stakeholders.
• Strong problem-solving abilities and attention to detail, especially in regulated environments where accuracy and compliance are critical.
• Ability to work independently and as part of a team, managing multiple tasks and priorities in a fast-paced setting.
• Availability: Ability to work flexible hours, including occasional weekends or after-hours support, as required by the business.