Site Reliability Engineer, Platform Solutions, Enterprise Partnerships

Site Reliability Engineer, Platform Solutions, Enterprise Partnerships

Location: Richardson, Texas, United States

Responsibilities

• Work across Enterprise Partnership teams to architect, design and implement strategic business initiatives that enable GS to provide best customer experience and banking solutions.
• Collaborate with other internal and external product managers and diverse cross-functional teams to ensure cohesiveness of the overall end-to-end experiences.
• Perform site reliability engineering duties including monitoring SLOs, incident management, troubleshooting, and building/implementing tools related to observability.
• Create and support automation solutions to improve the reliability of the platform and to increase the productivity of the team.
• Assess monitoring & alert signals to determine impact and risk to the business and help steer the incident management process and a blameless post-mortem culture.
• Define, measure and continuously optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
• Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production support.
• Provide primary operational support and engineering for multiple large, distributed software applications.
• Work with core banking platforms such as Corecard & Finacle to prioritize their product development roadmap and get alignment with GS business & technological initiatives.
• Work closely with Business and Product to identify market opportunities, build business cases for new features, products, and revenue streams that contribute to our digital strategy.
• Assist Internal Audit to review the effectiveness of internal controls and build more robust controls to prevent customer, operations, regulatory and reputational risk.

Qualifications

• 5+ years of prior work experience in SRE and Production support role as an individual contributor.
• Advanced degree in Computer Science, Computer Engineering, or related field.
• Experience with distributed systems design, maintenance, and troubleshooting.
• Familiarity with database concepts (e.g., SQL Server, Sybase, Oracle, Dynamo DB or PostgreSQL).
• Experience in implementing monitoring systems and dashboards from logs, metrics, and telemetry (Grafana, Prometheus, Splunk, Datadog, Kibana, Job Schedulers etc).
• Familiarity in working on retail/consumer banking platforms.
• Proven ability to deescalate difficult situations with customers, while multi-tasking between tickets and mentoring your team.
• Ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency.
• Strong verbal and written communication skills.
• Experience with cloud computing and running applications at scale.
• Ability to pick up new software, frameworks and APIs quickly.
• Experience in ITIL, DevOps and SRE ecosystem.