Job Description:
Mentalix, Inc., a Dallas-based fingerprint software company, is seeking a qualified individual to take over the position of lead development and support specialist for its current line of Fed Submit products. Fed Submit is a full-featured biometric capture and management solution for end-use customers in law enforcement and criminal justice.
Responsibilities:
- Develop proficiency with existing product codebase to isolate and fix issues, develop new functionality, and otherwise support all aspects of the Fed Submit product line.
- Provide elevated technical support to back up direct customer support interactions and be able to investigate and resolve software issues.
- Communicate effectively with management, technical support representatives, customers, and other associated parties.
- Provide emergency and backup customer onsite support when needed, primarily in Texas, but possibly to additional out-of-state locations.
- Master all activities performed by technical support personnel to apply in a technical support backup and/or emergency role.
- Work in a small business team environment with an emphasis on thorough communication. Develop cross-job competency skills to assist other departments in the company or expedite objectives by satisfying dependent needs normally assigned to other departments.
Qualifications:
- Bachelor’s degree in Computer Science (Required)
- WPF: 2+ years (Required)
- VB/C# .NET, Visual Studio: 2+ years (Required)
- SQL Database: 1+ years (Required)
- Microsoft Certifications for above competencies (Strongly Preferred)
- Ability to effectively communicate and work with others in a business environment
- Responsible and enthusiastic work ethic
- Resourceful, well-organized, highly dependable, efficient, and detail-oriented.
- Strong verbal communication skills with personable relationship development skills and clear English speaking skills.
- Ability to communicate effectively inside and outside the company, collaborate with others, and demonstrate high integrity.
- Light lifting and physical skills needed for equipment move/setup, shipping, etc.
- Applicant must be able to work in the United States.
Mentalix complies with federal equal opportunity laws regarding its hiring practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Mentalix is subject to regulations, guidelines, and/or client requirements relating to the qualifications of its personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check and attain any necessary CJIS training/certification required. Background checks and certifications are required at the time an offer is extended and over the course of employment with Mentalix as needed.
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