Desktop Support Engineer

Responsibilities:

• Troubleshoot software and hardware failures
• Provide tier 2 level of support for end users.
• Work with Active Directory, RSA, JIRA, Exchange and SharePoint for user account creations, terminations and changes.
• Image and deploy laptops to end users
• Remote support

Experience/Skills:

• High School Diploma or equivalent
• Healthcare terminology or IT background experience preferred
• Ability to work in a fast-paced environment with attention to detail
• Ability to work independently, accurately, and efficiently
• Ability to follow written and verbal instructions
• Good knowledge of MS Word and Excel
• Strong Customer Service Background
• Healthcare, Medicare, or Medicare Advantage preferred
• Expert listening skills and ability to identify customer needs with appropriate issue resolution
• Strong verbal and written communication skills
• Strong time-management skills
• Problem-solving orientation to identify root cause, develop solutions, and implement in close collaboration with those doing the work
• Ability to remain calm and productive under pressure