Job Title: Process Engineer
Location: Baltimore, MD(Remote)
Duration: 12+ Months Contract
Must have's:
Service catalog, design, manage the service offering, service improvements
Should have good experience with ServiceNow, CMDB, ITIL V3 or V4
5 years of lead experience required - Managing service catalogs, service offerings (Not leading a team, leading the process)
PURPOSE:
Lead process support and serves as a technical resource in complex process development, troubleshooting, process optimization, and scaling up initiatives. Lead the creation of baseline process maps, identifies inefficiencies, and re-designs and re-imagines the process to deliver superior customer experiences.
The Service Request Process Owner will be responsible for Service Catalog management by capturing, documenting, and publishing Service Catalog entries in order to provide current information to the CareFirst user community, as well as assume overall responsibility for ensuring the Catalog Management process is adhered to. This includes delivering outstanding service experiences while optimizing efficiency and productivity.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.