Senior Application Engineer

(Senior) Application Engineer
2 Openings – one junior/mid-level and one senior level
Chicago, IL – 99% WFH, but need to be local for training

Summary: These positions will manage the deployment/installation, testing, customization, and support of packaged software applications (NOT home-grown software).

Responsibilities:

• Application Deployment/Installation: Deploy on-prem applications to Windows Server and IIS.
• Advanced Application Support: Provide escalated support on packaged software applications when the help desk can't resolve the issues, and work with vendors to resolve escalated support issues.
• Application Enhancements/Customizations: Act as the main point of contact with vendors for software customizations/enhancements, liaising between business users and vendors.
• Application Integration: Lead efforts to integrate software with other packages as requested by the business.
• Application Testing: Test applications to ensure they are functioning properly before deployment.
• Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans.
• Establish and maintain appropriate test environments and define application test plans in conjunction with other technology teams.
• Evaluate, test, and integrate new software and upgrades to existing software.
• Perform web server installations and configurations for third-party business applications.
• Define packaging requirements and prepare applications for installation into the production environment.
• Resolve end-user issues escalated by the Service Desk, including working with software and hardware vendors' technical support.
• Develop and maintain application documentation, including Software & Hardware Configuration Guides, Application Design Guides, and Knowledge Base articles.
• Maintain awareness of new technologies and trends with assigned applications.
• Provide After Hours On Call Support and work as needed during the monthly maintenance window.
• May be required to perform other duties or special projects as required.

Skills we're seeking:

• 2+ years of experience with Application Engineering focused on third-party packaged software.
• Experience deploying applications to on-prem infrastructure, specifically Windows Server and IIS.
• Experience with escalated application support, including working with third-party software vendors.
• Experience with SQL.

Nice to have experience:

• Experience with application testing.
• Experience with application integrations (XML, REST, Postman).
• Experience acting as a Business Analyst for software enhancements and customizations.
• Experience automating deployment processes with PowerShell.
• Experience with reporting.

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