Business Analyst - End User Service Engineering

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What You'll Do

Docusign is seeking a highly skilled and diligent Technical Business Analyst to join our End User Engineering team. The ideal candidate will collect and bridge the gap between business objectives and technical solutions, ensuring initiatives align with IT and Company objectives to deliver maximum value. This role will work closely with subject matter experts, stakeholders, developers, and project managers to analyze, document, and implement technology-driven solutions.

This position is an individual contributor role reporting to the Senior Director of End User Engineering.

Responsibilities

1. Collect, analyze, and document business needs, requirements, and processes, finding opportunities to enhance end user productivity.
2. Translate business requirements into functional specifications tailored for the Cloud apps ecosystem.
3. Create and analyze as-is and to-be business process diagrams and workflows.
4. Prepare and lead user acceptance testing and validation of solutions to ensure they meet business requirements.
5. Deliver training and support to end-users on new processes and systems implemented.
6. Serve as the main interface for data analysis and access scoping for integrations to various systems (e.g., ServiceNow, Salesforce).
7. Facilitate business reviews, vendor relationships, and contract renewals with multiple cloud app providers.
8. Build critical trust and relationships with business and technical partners.

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation).

What You Bring

Basic

1. 5+ years of related experience with a Bachelor’s degree in Computer Science or related degree; or 3+ years of related experience with a Master’s degree in Computer Science or related degree.
2. Experience with Product Management framework.
3. Experience with one of the programming/scripting languages, such as Python and PowerShell.
4. Experience with Scrum, Agile and continuous integration and continuous deployment practices.
5. Tableau, Qlik and Alteryx experience, or working knowledge of any BI tools.

Preferred

1. Solid understanding of Okta, Microsoft Active Directory, and well known directory services.
2. Experience working with identity and access management including unified profiles and role based access control.
3. Experience in implementing data, apps or workflows with other SaaS systems.
4. Good understanding of APIs and RESTful services.
5. Project management experience (i.e., handling projects and org wide application updates).
6. Understanding of AI and machine learning concepts.
7. Good communication and interpersonal skills to maintain a positive relationship with the Business.
8. Ability to work independently and as part of a team.
9. Analytical thinking and problem-solving skills, with attention to detail and accuracy.

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $114,200.00 - $177,100.00 base salary.

This role is also eligible for bonus and benefits.

Global Benefits Provide Options For The Following

1. Paid Time Off: earned time off, as well as paid company holidays based on region.
2. Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
3. Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
4. Retirement Plans: select retirement and pension programs with potential for employer contributions.
5. Learning and Development: options for coaching, online courses and education reimbursements.
6. Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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