Responsibilities
Sentinel is looking for a ServiceNow Engineer to join our growing team. In this position, you will be the subject matter expert in supporting our ServiceNow platform based on business needs; with a focus on CSM, ITSM, ITBM and ITAM. This role primarily focuses on managing support tickets and overseeing the ticket escalation process within the system. This position can be performed remotely but will require occasional onsite support at our Downers Grove, IL headquarters.
Qualifications
- 5-7 years' ServiceNow platform support experience
- Full experience with ServiceNow Platform Required
- Strong understanding and core Implementation and architecture experience (IT Service Management, IT Business Management - SPM Strategic Portfolio Management)
- Experience with IT Asset Management and IT Operations Management preferred
- Experience CSM Implementation preferred, Domain Separation preferred
- Experience with Integration with other systems (ServiceNow, ERP or other third party systems)
- Experience with App Engine Studio, Scoped Applications, Midservers, Instance Upgrades
- Experience with Service Catalog/Service Portal module/Flow Designer/Business Rules/SLAs/Notifications/ACLs
- Excellent JavaScript experience, support and troubleshooting experience
- The candidate must have a car, as this position requires travel between location and the transportation of equipment
- A valid driver’s license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.
Overview
MOTIVATED…..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL.
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.
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