Network Systems Engineer

This position is open until filled.

Applications will be reviewed as they are received. This recruitment may close at any time without notice.

Calling all experienced Windows Systems Engineers who are seeking a career opportunity in a great work environment that includes varied responsibilities and a fantastic team. If you are ready for the next step in your career, then we have the job for you! The Information Systems Department/Network & Systems Administration Division is looking for an experienced, energetic, organized professional with excellent troubleshooting skills to join our dedicated team.

The Network Systems Engineer position is an extremely varied and rewarding role. You would work closely with ALL City departments including City Hall, Police and Fire HQ, 911 Dispatch Center, Water Treatment Plant, Fire Stations, Library, Public Works, Mobile Command Van / Emergency Response, Traffic Lights and more. The technologies you would work on are widely varied – from high bandwidth wireless point to point connections, to HyperV Failover Clusters, Network Storage, Layer 2 and 3 switches, Active/Passive firewall clusters, redundant internet connections, SCCM, city wide camera networks, smart city initiatives, downtown free public wireless, VOIP, task automation, disaster recovery planning and execution, and more. This is a very engaging and interesting role. Boredom in this position is impossible! The wide variety of work is also why we are looking for a very well-rounded engineer to fill this role.

If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location, consider a career with the City of Escondido. We have an opening for the position of Network Systems Engineer in our Information Systems Department.

Under general direction, provides support in the development, installation, implementation, testing, evaluation, and administration of the City's local and wide area networks; installs, configures, tests and supports a variety of network components and devices; performs preventive maintenance on network segments and components; provides liaison and technical assistance to Network Systems Technicians and end users; installs and troubleshoots advanced software and hardware configurations; and consults with department representatives to determine hardware/software requirements and develops specifications.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Performs a variety of duties in the development, installation, implementation, testing, evaluation and administration of local and wide area networks; responds to inquiries and provides technical assistance regarding all aspects of system design, installation, and troubleshooting.
2. Installs and configures network hardware, software and peripheral equipment; troubleshoots, diagnoses, and resolves server and networked devices hardware and software problems.
3. Installs and maintains network components including firewalls, routers, switches, bridges, wireless links, and other network equipment and software.
4. Investigates, analyzes and resolves complex network-related problems; resolves compatibility problems across City networks; troubleshoots network failures, router problems and telecommunications problems; recommends and implements changes and improvements.
5. Participates in the evaluation of network protocols, hardware and software to determine their applicability to City network needs; recommends and implements changes and improvements.
6. Monitors network security and performance; identifies unauthorized access and potential security risks; participates in projects to enhance network security operations.
7. Provides support to network server administrative and maintenance operations; performs back-ups; installs and configures software; installs networked equipment including servers, storage, printers, scanners, wireless access points, etc.
8. Provides advanced desktop support to clients; installs and configures hardware and software, operating systems and peripherals; troubleshoots, diagnoses and resolves complex hardware and software problems.
9. Performs technical writing duties in the development and production of system documentation, instructional and procedural manuals.
10. Researches and recommends the purchase of computer related equipment and peripherals; orders equipment and software as necessary.
11. Collaborates with customers to determine the best hardware and software for departmental technology projects.
12. Performs system-wide or network-wide audits, and generates reports that include system performance, recommended changes, and any other possible data of interest, such as system security.
13. Assists other departments in designing, and possibly authoring the documents/programs; customizes installed software to the specific requirements of a department.
14. Develops network and system topology maps that assist other staff members in the department or organization to understand the relationships between systems.
15. Works with other positions in the department to learn the day-to-day operation of all systems and gains a deep understanding of the interrelationships of the system of systems.
16. Performs related duties as required.

QUALIFICATIONS
Knowledge of:
Principles and practices of network system design, installation and maintenance.
Principles of hardware and software configuration and installation.
Current Windows operating systems for both server and workstations platforms.
All aspects of configuring and maintaining system security, network security, and site security for information systems using firewalls, IDS, IPS, and other means necessary.
All available Wide Area Networking technologies currently in use within the organization, including installation and maintenance of routers, point to point wireless, VPN, T1, MPLS, and MetroE.
Local Area Networking, including maintenance, installation, and troubleshooting techniques, especially dealing with the TCP/IP protocol and services, and managing a large diversified environment using TCP/IP and Vlans.
Methods and techniques of troubleshooting hardware and software problems.
Cabling protocols, hardware and software.
Technical specifications, standard performance, and possible configuration options for all common components and peripherals.
Distributed database installation, structuring, maintenance, and troubleshooting.
Basic scripting, as well as desktop publishing or user interface design.
The national telecommunications infrastructure and ability to work through problems with telecommunications provider to correctly diagnose problems, troubleshoot, and expedite orders, and minimize downtime.
Principles and practices of VOIP, SIP, and PRI.
Principles of customer service.
Pertinent Federal, State and local codes, laws and regulations.
Ability to:
Evaluate hardware and software requirements.
Implement hardware and software changes and enhancements.
Analyze, troubleshoot and resolve highly technical networking issues.
Install, configure, troubleshoot and/or repair hardware and software problems.
Respond to requests and inquiries from network users and provide assistance as needed.
Be adaptive towards new systems and technology that may be implemented in the organization.
Understand the complex relationships between different components in a networked environment.
Analyze and define problems and conceptualize feasible solutions, and present all practical solutions in a concise format to non-technical users.
Develop and revise computer programs.
Document and diagram existing code.
Coordinate meetings for product/project demonstrations for the managers of a department and other members of the Information Systems staff.
Evaluate existing systems and recommend possible enhancements to systems or network components.
Make the necessary changes to any computer component within the organization.
Lead and coordinate the activities of a computer user group.
Train other employees on either a one-on-one basis, or in a group.
Understand the complex relationships between various components of a distributed system.
Understand the consequences of changes on individual systems with respect to the entire organizational system.
Coordinate with other staff members to meet deadlines while minimizing downtime.
Demonstrate an awareness and appreciation of the cultural diversity of the community.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education/Training:
Equivalent to a Bachelor's degree from an accredited college or university with major course work in computer science, information systems or related field.

Experience:
Three years (full-time equivalent) experience in troubleshooting computer systems, network installations, servers, and client/server software, including at least two years network administration experience. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

License or Certificate:
Network certification or Microsoft certification is highly desirable.

NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site.

EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request.

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