We Are:
Accenture Adobe Business Group. What Accenture does best is UNLEASH the powers of emotion, empathy, and excitement at an enterprise scale to create the best experiences on the planet— for our clients and their customers. Now more than ever, the future belongs to those who ignite and propel the human experience. Those who turn innovation into action. Powered by creativity. Fueled by data and technology. So it only makes sense that we made ourselves experts at unleashing the power of Adobe, the world’s most advanced customer-experience company. Because by combining passion, data, design thinking, and a dedicated global team of marketers, strategists, and technologists, singularly focused on creating the best experiences, Accenture makes it possible to realize the true potential of the Adobe platform.
You Are:
Accenture delivers full-stack Adobe solutions for brands that are looking to accelerate business growth through hyper-personalization and connected customer experiences. To deliver this we provide customer strategy, technology implementation, data solutions, business change management, user experience design and development, marketing activation and advanced analytics services to help clients achieve rapid time-to-value from Adobe technology.
We’re looking for an Adobe Journey Optimizer expert to join our team in a solution consulting role to help clients adopt the Adobe Experience Cloud and support business transformation. This is a combined pre-sales and solution implementation role requiring a high level of technical platform knowledge and practical marketing activation experience.
Our Adobe Journey Optimizer Specialist contributes to the business in three main areas:
Pre-sales Support - Working closely with our growth, alliances and client service teams to help accelerate the sales process and onboard happy clients. This will include defining marketing technology strategy, roadmaps and budgets as well as writing proposals and SoWs.
Solution Implementation – Working with our clients on product implementations to help them define solutions and accelerate delivery acting as a product owner, or work in support of a client product owner, on large scale implementations and transformation programs.
Internal Capability Enablement – Working with our internal teams to help accelerate practice growth through knowledge sharing, service definition, training and partner certification.
The Work:
This role will include hands-on delivery of solutions. As a solution specialist, you will act as a functional lead on large scale implementations. Accountable to a program leadership team you will be responsible for the successful delivery of Journey Optimizer implementations as well as business enablement and migration/marketing activation work packages relating to marketing technology. To help our teams achieve successful outcomes, you will need to be resilient, decisive, and work tirelessly to lead solution delivery. This role requires a high level of flexibility, but day-to-day responsibilities will typically include:
Organizing and facilitating discovery and business requirement gathering workshops
Writing BRDs, Epics and Stories
Defining solution and technical architecture
Owning business objectives and requirements during delivery and coordinate dependencies and priorities across multiple teams
Overseeing acceptance testing and issue resolution
Working with strategy and planning teams to define marketing activation use cases that leverage solution capabilities and Accenture best practices
Leading marketing activation teams to deliver use cases, customer journeys and campaigns
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
What you need:
Minimum of 2 years experience working knowledge and expertise with Adobe products
Minimum of 1 year of hands-on experience working with Adobe Journey Optimizer
Bachelor's degree or equivalent (minimum 12 years work experience). If Associate’s Degree, must have equivalent minimum 6 year work experience.
Bonus points if:
Evidence of leading multi-platform Adobe solutions as a product owner, technical client service lead or solution consultant
Adobe Experience Cloud tool certification (Adobe Journey Optimizer, Adobe Campaign, Adobe Experience Platform, Adobe Target, Adobe Analytics are desirable)
Some experience with digital marketing, CRO, digital analytics, decisioning, campaign planning, creative and UX disciplines