Lead Network Engineer

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Hosting Network & Engineering Engineer is a technical specialist working as part of the Hosting Engineering team. The engineer is responsible for leading the sustaining engineering of our managed hosting datacenters, liaising closely and supporting, where appropriate, strategic initiatives led by the architecture team. The engineer will review, approve and execute change requests to ensure successful change management usually in the realm of software and hardware lifecycle management. For complex outages, they will troubleshoot systems and network incidents to provide the maximum availability and optimal Mean Time To Repair. The engineer will ensure the Operations Centre has all the documentation necessary to understand and support the infrastructure. The candidate will be qualified to a minimum of CCNP/JNCIS level or a similar proven track record of experience.

Location

This is a Work from home position within the U.S.

The Main Responsibilities

1. Software upgrades and lifecycle management.
2. Hardware upgrades and lifecycle management, including migration, re-design, etc.
3. Escalating to the relevant Architecture team as required, promptly following procedures and ensuring management is updated accordingly.
4. Maintain, troubleshoot and co-ordinate replacement of faulty hardware.
5. Daily review and action of open projects; updating Project Managers on current projects and their status as appropriate.
6. Creative problem-solving to identify the source of problems.
7. Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of the infrastructure.
8. Provide guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents.
9. Provide and obtain timely updates to/from relevant parties (internal and external).
10. Partner with the Problem Management Centre to reduce re-occurring incidents.
11. Review system and network configurations with Service Delivery to ensure successful implementation of services into production.
12. Logging cases to 3rd party vendors requesting assistance on unresolved issues.
13. Other duties as assigned.

What We Look For in a Candidate

1. Outgoing team player with the ability to liaise with other team members and take the lead on decision making.
2. Positive and Proactive attitude.
3. Working knowledge/understanding of Microsoft products.
4. Troubleshooting basic Server problems.
5. Be organized and be able to work under pressure.
6. Detailed working knowledge of a range of networking and security technologies, including:
7. Cisco switches and routers including Cisco ACI.
8. Juniper switches and routers.
9. F5 Big-IP load balancers.
10. Able to demonstrate understanding of key networking concepts, including:
11. TCP/IP.
12. Layer 2 and layer 3 switching and routing.
13. Routing protocols such as BGP and OSPF.
14. Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates.
15. In-depth troubleshooting and strong analytical skills.
16. Use of packet capturing technologies such as Wireshark and NetScout.
17. Knowledge of platform technologies including Microsoft Windows, Unix and/or Linux.
18. DNS.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$94420 - $125890 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$99390 - $132510 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$104360 - $139140 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$109330 - $145770 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335015

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min : 94420

Salary Max : 145770

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.