Technical Service Engineer

ActionLink is seeking a Service Engineer III to troubleshoot and repair Sony professional video equipment including Broadcast, ENG video cameras and Professional Broadcast monitors. This role will configure, upgrade and test new Sony products as required and proficient in using electronic testing equipment, including waveform signal monitors and oscilloscopes to effectively diagnose and troubleshoot technical issues. A solid understanding of broadcast system environments is essential along with a commitment of maintaining high-quality standards and ensuring operational efficiencies.

What you will do:

• Support key strategic accounts
• Provide phone and virtual product support
• Resolve technical issues in a novel creative approach, develop new concepts and approaches, if necessary
• Escalate issues when physical repair is deemed necessary
• Work independently or part of a team if required
• Regular contact/interface with customers regarding issues and driving product challenges to final resolution

What's in it for you:

• The wage range for this position is $40.00 to $45.00 per hour commensurate with experience. er hour, based on experience.
• Medical, dental, vision, life and prescription insurance plans.
• 401(k) option with employer match
• Paid time off and paid holidays

If you are a match, we would love to connect with you!

• Associate's degree or equivalent with an emphasis in electronics, electrical engineering, broadcast engineering and/or systems preferred. Bachelor’s degree a plus.
• Minimum 5-8 years of experience with hands-on repair and service of broadcast electronic equipment, displays and monitors are required.
• Proven work experience in a broadcast system environment
• Experience utilizing electronic testing equipment including waveform signal monitors and oscilloscopes.
• Proficient knowledge of digital and analog circuitry is required and ability to read schematics.
• Strong communication and presentation skills
• Organizational, time management and decision-making skills are needed for this role.
• Experience with camera OHB block RPN concealment process.
• Experience in precision soldering is required (SMT) BGA soldering skills is a plus
• Knowledge of and use of sophisticated test equipment in the repair process is required.
• Must abide by ESD (Electrostatic Discharge) procedures.
• Proficient skills in MS Office Suite

Key Performance Indicators (KPIs) include:

• MTTR (average time to repair) = <2.5 hours
• Resource utilization = ≥80%
• Repeat repair = <3%

Working Environment

Office/Warehouse environment

Physical Requirements:

• Must be able to use a computer, phone and other standard office equipment
• Must be mobile and able to sit and/or stand for extended periods of time.
• Must be able to lift 30 lbs.

Equal Opportunity Employer

ActionLink, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. ActionLink may ultimately pay more or less than the posted range depending on candidate qualifications and locations in CA. This range may be modified in the future.