Support Engineer (Remote - Colorado)

Job Title: Support Engineer (Remote - Colorado)

Location: Remote (Based in Colorado)
Salary: $70,000 - $100,000

About Us
We are a technology company with a commitment to providing exceptional support to our customers. As part of our remote team in Colorado, you'll play a key role in resolving technical issues and ensuring our clients have the best experience using our software.

Role Overview
We're seeking a knowledgeable Support Engineer who thrives on solving technical challenges. You'll handle support tickets, resolve complex technical issues, and ensure customer satisfaction by providing effective solutions.

Key Responsibilities

• Troubleshoot and resolve customer-reported issues quickly and efficiently.
• Collaborate with the engineering team to fix bugs and improve the user experience.
• Document support interactions and create knowledge base articles.
• Conduct regular follow-ups with customers to ensure their issues are resolved.

Requirements

• 2+ years in a tech support or help desk role.
• Familiarity with Windows, macOS, and Linux environments.
• Excellent customer service and communication skills.
• Basic knowledge of networking and system administration.

What We Offer

• Remote work flexibility in Colorado.
• Competitive salary of $70,000 - $100,000.
• Health, dental, vision, 401(k), and PTO.

How to Apply
Love solving technical problems and helping customers? Join our Colorado-based remote team by applying today!