Senior Technical Services Engineer

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere - on the edge, on premises, or across cloud providers.

MongoDB Technical Services Engineers use their exceptional problem-solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud, and infrastructure. This also includes services such as Atlas (database as a service) or Cloud Manager (which helps customers with automation, backup, and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Chicago.

Cool things you'll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.

What you need

We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

It's important for candidates to check off these boxes:

1. Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
2. Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
3. Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching
4. Experience building and maintaining complex mission-critical production database systems
5. Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
6. Broad awareness of customer workloads and use cases, including performance, availability, and scalability
7. Experience analyzing issues holistically, from the application tier through the database, down to the storage
8. Genuine desire to help people
9. Ability to think on your feet, remain calm under pressure, and solve problems in real-time
10. Desire and ability to rapidly learn a wide variety of new technical skills
11. Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

Bonus Points

1. Experience managing large scale databases (e.g. RDBMS, NoSQL)
2. Experience with authentication systems such as LDAP, Kerberos, AD
3. Experience using or managing MongoDB
4. Experience using distributed version control systems, and in particular git
5. Experience using any cloud services stack such as AWS, Azure, or GCP
6. Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators

Success Measures

1. In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
2. In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
3. In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

MongoDB's base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB's total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB's base salary range for this role in the U.S. is:

$101,000 — $198,000 USD