Job Summary:
The Salesforce Developer & IT Support Specialist contributes to ActivateWork’s mission by providing technical support for staff and learners, ensuring seamless IT operations, and developing customized Salesforce solutions. This role involves significant collaboration with cross-functional teams to enhance both technical and business processes. The ideal candidate brings strong Salesforce development skills, IT support expertise, and experience with Microsoft 365, contributing to the efficient use of technology at ActivateWork.
Essential Functions
Salesforce Development:
- Custom Solutions Development: Design and implement advanced Salesforce solutions using Apex, Visualforce, and Lightning Web Components (LWC) to meet business objectives.
- API Integration: Develop and manage API integrations between Salesforce and third-party systems, ensuring smooth data flow and system interoperability.
- Technical Documentation: Create and maintain documentation specific to custom Salesforce development projects for long-term scalability.
- Testing and Debugging: Conduct comprehensive testing of custom code and integrations, resolving any bugs or performance issues to maintain system stability.
Salesforce Administration:
- Configuration Management: Implement necessary configuration changes (e.g., page layouts, roles, permissions) to meet user needs.
- Process Automation: Automate routine business processes using tools like Flow and Validation Rules to enhance operational efficiency.
- User Support and Training: Provide ongoing training and support to staff, ensuring user adoption and system proficiency.
- Data Integrity: Maintain data accuracy within Salesforce, including managing data cleaning and deduplication processes.
- AppExchange Solutions: Research, install, and manage third-party applications from the AppExchange to enhance Salesforce functionality as needed.
IT Support & Microsoft 365 Administration:
- IT Support: Serve as the first point of contact for all IT issues, ensuring the prompt resolution of hardware, software, and peripheral-related problems.
- System Setup and Maintenance: Configure and maintain computers (Mac and Windows), ensuring staff have access to functioning systems and secure networks.
- Microsoft 365 Administration: Oversee the administration of Microsoft 365 services (Outlook, OneDrive, SharePoint, and Teams) to support collaboration and data sharing.
- License and Inventory Management: Manage software licenses and hardware inventory, ensuring compliance and timely updates/upgrades to systems as needed.
- Technical Support Documentation: Develop and maintain user-facing technical support documentation for troubleshooting and IT systems management.
Required Skills/Abilities
- Proven ability to design and implement new processes and facilitate user adoption.
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
- Strong understanding of Salesforce.com best practices and functionality.
- Strong data management abilities.
- A demonstrated ability to understand and articulate complex requirements.
- Excellent project management skills and a positive attitude.
- Must demonstrate exceptional verbal and written communication skills.
- Must demonstrate ability to communicate effectively at all levels of the organization.
Education and Experience
- Bachelor’s degree in computer science or equivalent.
- Lifting and carrying up to 25 pounds.
- ADM201 certification is required.
- PD1 certification is required.
- ADM211 certification is preferred but not mandatory.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
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